Front Desk Attendant

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

The Front Desk Attendant is responsible for greeting and directing all residents and general public either in person or on the phone while performing all assigned duties.

Service

Responsibilities

• Monitor the activities of the clients and maintain availability for personal, practical and moral support.
• Record day-to-day activities in an accurate and timely manner using appropriate reporting methods; maintain logbooks and completes incident reports.
• Follow medication procedures when ordering, counting bubble packs, receiving/storing prescriptions; make medication available to clients at specific times.
• All medications missed or left behind must be cataloged and recorded; these medications are prepared/ready for pick up by Janzen’s Pharmacy on a regular basis.
• Ensure that proper procedures are followed in terms of Emergency Disaster Services, including notifying Emergency Disaster Services on-call.
• Ensure all required paperwork, and HIFIS data is completed for each client when they arrive and forward same appropriately.
• Ensure that all new clients in the shelter are set up with an appointment to see the Program Caseworker on the next business day.
• Encourage clients to complete their duties i.e. making of bed, picking up of personal belongings, showering, etc.
• Maintain safety of the clients and the facility.
• Complete the required security checks for both interior and exterior of the facility.
• Complete required bed checks for Corrections and Services Canada (CSC).
• Answer the telephone and transfer calls in a professional manner and relay all messages.
• Ensure that all client registry information is current and accurate.
• Screen all clients to ensure that those who are under the influence are not permitted entrance into the facility and then immediately offer other arrangements to them for shelter and safety.
• Follow all associated policies related to the handling of client mail and laundry.
• Ensure the lockup is maintained orderly and clean on a daily basis. Enforce the hours of operation for the lockup.
• Report to the Program Caseworker when clients have left personal items in lock up area beyond 30 days after departure.
• Responsible for organizing and maintaining the clothing room.
• Perform other position related duties as required.

This Position Description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of the incumbent.

Organizational

Responsibilities

Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities. Maintain information in confidence as required. Participate as an active and responsible team member in all work groups through which position responsibilities are achieved. Make decisions based on the Policies and Procedures of the Centre and The Salvation Army as delegated. Represent the organization in a professional and engaging manner and assist personnel whom the position supports in developing those skills as required. Participate in regular supervision and performance reviews/evaluations as required. Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Participate in ongoing professional development and training. Knowledgeable in all areas of Fire Safety & Emergency Evacuation Plans. Responsible to work safely and report all unsafe or unhealthy working conditions to the Health and Safety Committee. Participate in ongoing professional development and training.

This Position Description will be reviewed by the employee and supervisor on a regular basis. Amendments can be made at any time at the discretion of the employer.

Qualifications

• Completed High School, plus specialized courses of up to six (6) months, i.e. addictions courses.
• Degree or diploma in the social services field or administration is an asset.
• Minimum of three (3) months of prior related experience, including experience with front line work in a social services setting.
• Strong oral and written communication skills.
• Excellent computer and database skills (particularly Excel, Word, Internet); ensuring accuracy and attention to detail.
• Have current First Aid/CPR Certification.
• Be able to lift/move up to 40 pounds as required.
• Ability to climb stairs frequently.
• Must adhere to safety procedures and regulations.
• Pleasant and courteous disposition with the ability to work well with other people.
• Ability to work unsupervised, independently and in a team environment.
• Ability to clearly and accurately communicate factual information/data when needed.
• Ability to work under stressful circumstances.
• Provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment.
• Clearance through the Enhanced Reliability Screening through Corrections Canada and Vulnerable Persons Check is required.
• Immunization for Hepatitis B and Vaccination against Tuberculosis are required.
• May require screening through The Salvation Army Abuse Registry.
• Support for and an understanding of the mission and purpose of The Salvation Army in Canada.
• NOTE: Alternative combinations of education and experience may be considered.

Conditions of Employment

• This is a casual position with not guarantee of hours.
• Schedule will vary according to requirements of responsibilities – some weekend and evening work may be required.
• Must be available for all shifts
• Required to wear a name tag supplied by employer when on duty.

Compensation

The target hiring range for this position is $17.60 to $21.84 with a maximum of $26.20.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email View email address on ca.snapjobsearch.com if you have a need for any accommodation and we will be pleased to discuss this with you.