Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Director, AI-First Customer Success Ops & Education

Redwood Software

Redwood Software is seeking a Director of Customer Education & Documentation to lead the global team and drive an AI-first operating model. You will oversee docs and customer education strategy, rebuilt for AI-enabled content generation, governance, and scalable workflows.

You will own end-to-end documentation platforms, migrate to modern docs-as-code, and integrate with product delivery. The role demands leadership across continents and a focus on measurable outcomes.

#J-18808-Ljbffr
Vacancy posted 6 hours ago
Similar jobs that could be interesting for youBased on the Director, AI-First Customer Success Ops & Education in Toronto, ON vacancy
  • $150k - $170k per year

     ...MISSION At Redwood, we empower our customers with lights-out automation for their...  ...hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded...  ...Own Weather Obsess over Customer Success Work the Problem Be Curious... 
    Suggested
    Local area

    Redwood Software

    Toronto, ON
    a month ago
  • $98k - $140k per year

     ...Description NIQ is seeking a Canada-based Senior Research Director, Customer Success - Automotive to lead our relationship with a major automotive...  ...team, elevate the quality of client deliverables, and champion AI-enabled tools and new ways of working, helping the broader... 
    Suggested
    Full time
    Contract work
    Internship
    Local area
    Flexible hours

    NielsenIQ

    Toronto, ON
    2 days ago
  •  ...this ambitious goal together. Customers love Rootly. Some of the...  ...relentlessly put transparency first. We conduct monthly financial reviews...  ...dedicated and experienced Customer Success Manager to help us achieve our...  ...token usage and access to AI tools. ~ A fast-moving, high-... 
    Suggested
    Full time
    Internship
    Home office

    Rootly

    Toronto, ON
    23 hours ago
  • $84k - $105k per year

     ...Intelligent Network Operations platform delivers and enables AI-driven agentic ops at scale, automating and simplifying how companies manage,...  ...a company that invests in its people, this is it. As a Customer Success Manager, you serve a shared portfolio of customers alongside... 
    Suggested
    Full time

    bluecatnetworks

    Toronto, ON
    28 days ago
  • $77k - $90k per year

     ...fraud prevention, pricing, and customer support. As a world leader in...  ...seeking a customer-centric Customer Success Manager with strong...  ...working closely with the Regional Directors for APAC and the Project Coordinator...  ...passion for a customer-first mindset. You build relationships... 
    Suggested
    Long term contract
    Full time
    Live In
    Work at office
    Flexible hours
    2 days per week

    Etraveli Group

    Toronto, ON
    7 days ago
  • $115.2k - $158.4k per year

     ...you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success...  ...with reps, agents, managers, supervisors, and ops teams, tracking usage metrics (opportunity updates... 
    Full time
    Work at office
    Flexible hours
    3 days per week

    Salesforce

    Toronto, ON
    4 days ago
  •  ...turn those insights into repeat successes. Motion is built to help...  ...platform, then dove headfirst into AI over the past couple of years,...  ...building. About the Senior Customer Success Manager role  Most...  ...That means you'd be among the first CSMs anywhere deploying an AI... 
    Permanent employment
    Full time
    Summer work
    Work at office
    Remote work
    Work from home
    Shift work

    Motion

    Toronto, ON
    4 days ago
  • $100k - $110k per year

     ...of inspirational communication with the first AI-native Employee Experience Platform . Our...  ...diverse team of 550+ employees supports 1,500+ customers—reaching over 14 million employees—in...  ...is looking for a Senior Customer Success Manager to join our North America team and... 
    Long term contract
    Work at office
    Local area
    Flexible hours
    1 day per week

    Staffbase

    Toronto, ON
    23 hours ago
  •  ...By combining frontier agentic AI, an enterprise-grade platform,...  ...intensity, staying close to our customers, and pushing each other for excellence...  ...As an Enterprise Customer Success Manager, you’ll play a critical...  ...and proactive with a team-first mentality. What We Offer... 
    Full time
    Work at office

    Harvey

    Toronto, ON
    23 hours ago
  •  ...are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation...  ...and the value they drive for our customers. Cohere is a team of researchers, engineers...  ...and passionate VP of Services, Customer Success & Support to lead our Customer Success... 
    Full time
    Work at office
    Local area
    Remote work
    Home office

    Cohere

    Toronto, ON
    23 hours ago
  •  ...turn those insights into repeat successes. Motion is built to help...  ...platform, then dove headfirst into AI over the past couple of years,...  ...Runneth About the Junior Customer Success Manager role  This...  ...our AI agent to work in their first week. Group sessions, one-on-... 
    Permanent employment
    Full time
    Summer work
    Second job
    Work at office
    Remote work
    Shift work
    Night shift

    Motion

    Toronto, ON
    4 days ago
  • $86k - $134k per year

     ...perspectives are essential to our continued success. Our deep curiosity to learn and our...  ...the internal platforms that power Braze's Customer Experience (CX) organization, with Gainsight...  ...stay accurate Configure and maintain AI features: Set up and tune Gainsight's AI capabilities... 
    Internship
    Work at office
    Local area
    Flexible hours

    Braze

    Toronto, ON
    23 hours ago
  • $152k - $209k per year

     ...Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the...  ...mission. If you are too, let's talk. About the role: The Sr. Customer Success Manager role will play a critical part in the exciting growth... 
    Local area
    Worldwide
    Shift work

    Okta

    Toronto, ON
    23 hours ago
  • $64.3k - $73k per year

     ...- 02:59 We are looking for a high energy, proactive Bilingual Customer Success Consultant to join our Customer Success Team. The Customer Success...  ...by factors such as location, level, job-related knowledge, education, and experience. For this role, in those locations, the target... 
    Remote job
    Long term contract

    Sage

    Toronto, ON
    10 hours ago
  •  ...The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers...  ...Health, Adoption, and Risk Management AI Literacy: Proficiency in using AI agents...  ...accurate customer data and generating first drafts of success plans. AI Engagement... 
    Work at office
    Flexible hours
    3 days per week

    Salesforce Partner Canada

    Toronto, ON
    27 days ago
  •  ...drives business value and inspires extraordinary results.  Our AI-powered platform helps organizations modernize financial operations...  ..., and optimize spend across the enterprise. Senior Customer Success Managers are responsible for the post-sales success of a portfolio... 

    emburse

    Toronto, ON
    2 days ago
  •  ...with you. Job Description The Director, Client Success is a pivotal lead individual...  ...client performance. Develop client education and training materials (including webinars...  ...Knowledge of Artificial Intelligence (AI) concepts and applications, and how they... 
    Full time
    Work at office
    Local area

    VISA

    Toronto, ON
    1 day ago
  • $141k - $188k per year

     ...shipping & labels, order tracking, AI predictive delivery, and...  ...AfterShip enables merchants to reduce customer support inquiries, deliver a...  ...customers succeed. Customer Success is not only a critical function...  ...Flexible Work Setup : We’re a remote-first team, meaning by default that... 
    Contract work
    Work at office
    Local area
    Immediate start
    Remote work
    Work from home
    Worldwide
    Flexible hours

    AfterShip

    Toronto, ON
    5 hours ago
  • $80k - $95k per year

     ...make care possible. The Opportunity We're looking for a Customer Success Manager to lead strategic enterprise customer accounts. This opportunity...  ...who move fast, stay humble, and sweat the details Use of AI Every application is reviewed by a human, and a member of... 
    Full time
    Summer work
    Work at office
    Remote work
    1 day per week

    Caribou

    Toronto, ON
    9 days ago
  • $115.2k - $158.4k per year

     ...you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer...  ...features with reps, agents, managers, supervisors, and ops teams Track usage metrics (opportunity... 
    Full time
    Internship
    Work at office
    Flexible hours
    3 days per week

    Salesforce

    Toronto, ON
    3 days ago
  •  ...turn those insights into repeat successes. Motion is built to help...  ...platform, then dove headfirst into AI over the past couple of years,...  ...building. About the Senior Customer Success Manager, Strategic...  ...That means you'd be among the first CSMs anywhere to deploy an AI... 
    Permanent employment
    Full time
    Summer work
    Work at office
    Remote work
    Work from home
    Shift work

    Motion

    Toronto, ON
    4 days ago
  • $150k - $170k per year

     ...growth isn't just finding new customers. It's helping the customers we...  ...customers turn Modash data into successful products, and own the outcome...  ...one or both of our APIs. Success is measured mainly through Net...  ...blockers Help them get to first value quickly Leave every interaction... 
    Long term contract
    Full time
    Remote work
    Flexible hours

    Modash.io

    Toronto, ON
    23 hours ago
  •  ...Director, Engineering, AI Job Description Are you passionate about transforming how legal professionals...  ...teams that own a product area, service, or customer outcome from design through production...  ..., and cost. Champion a DevOps-first model supported by automation, CI/CD, and... 
    Long term contract
    Full time
    Contract work
    Work at office
    Local area
    Flexible hours
    Shift work

    Thomson Reuters

    Toronto, ON
    3 days ago
  •  ...for making positive impacts on customers and the communities where we...  ...be a driving force behind our success story!   Role overview:...  ...Transportation Operations, reports to the Director of Supply Chain Operations and...  ...programs • Rogers First: priority in applying to internal... 
    Full time
    Contract work
    Shift work

    Rogers Communications

    Toronto, ON
    20 hours ago
  •  ...We're offering a unique opportunity for experienced Success Educational consultants to join our team and create an additional stream of income. This role allows you to work independently, without direct supervision, and gives you the flexibility to work from home or while... 
    Contract work
    Work from home
    Flexible hours

    GearUp2Success

    Toronto, ON
    more than 2 months ago
  • $115.2k - $158.4k per year

     ...you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer...  ...to develop relationships with senior executives (Director/VP level) and influence technical strategy ~ Deeper... 
    Long term contract
    Full time
    Contract work
    Work at office
    Flexible hours
    3 days per week

    Salesforce

    Toronto, ON
    3 days ago
  •  ...Who We Are SOCi. ai is redefining how multi-location Enterprises and Property Management...  ...AI search visibility with the world’s first agentic workforce. Built specifically for...  ...Awards & Accolades here ! About the Role The Director, Customer & Partner Marketing will own the strategy... 
    Full time
    Local area

    Soci

    Toronto, ON
    6 days ago
  • $79.97k - $98.78k per year

     ...s cloud marketplace capabilities to give customers a complete partner-led growth platform....  ...how you'll have an impact Own the full success of your assigned accounts, acting as a hands...  ...Build a deep understanding of each customer's business so you can anticipate their needs... 
    Worldwide

    AppDirect

    Toronto, ON
    4 days ago
  • usd109.65k - usd141.9k per year

     ...company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Our Enterprise Customer Success Managers pick up where our Implementation team leaves off, working closely with our top customers to understand their fleet and... 
    Long term contract
    Full time
    Internship
    Remote work
    Flexible hours

    Samsara

    Toronto, ON
    11 hours ago
  •  ...We are looking for a  Customer Success Associate to join our team in Toronto! As a Customer Success Associate you will be responsible for driving strategy for the Achievers recognition and engagement platform while continuously driving value for our customers. You will play... 
    Permanent employment
    Full time

    achievers

    Toronto, ON
    a month ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Director, AI-First Customer Success Ops & Education. Be the first to apply!