Partner Success Manager

Employment Type: Permanent Job Description: Based in Montreal, Canada or Miami, USA (open to other locations too), you'll own a portfolio of cruise line partners and contribute directly to its growth. This role is for someone who enjoys understanding partner priorities, turning data into practical opportunities, and bringing multiple teams together around shared results.What You'll Be Doing
You'll own a portfolio of cruise line partners and act as the primary point of contact for performance insights, projects, technical training, program enhancement opportunities, and operational oversight. You'll build a deep understanding of each partner's business and priorities, then use those insights to identify new opportunities, create joint action plans, and support account growth. You'll analyze historical and forecast revenue and the drivers behind performance, while coordinating contributions from Plusgrade teams through a matrix-based approach. In an environment where AI is part of how work gets done, you'll use it thoughtfully to reduce manual effort, improve the quality of tools and processes, and surface partner health and implementation signals earlier.What You Bring
A bachelor's degree or equivalent experience, plus at least three years in a product, account, brand, marketing, or client success role. Experience in the travel industry, ideally with cruise lines, and the ability to travel up to 30% of the time. Strong analytical, financial, and problem-solving skills, with the ability to use data and revenue forecasts to make clear recommendations. Experience creating strategic account development plans and managing relationships, with the communication, influence, negotiation, and organization skills to move partners toward their goals. Demonstrated use of AI tools to improve productivity and efficiency, with thoughtful judgment in partner-facing contexts and an understanding of their limitations.Why Plusgrade Travel is about the moments that make a journey feel personal
At Plusgrade, we build the technology that makes those moments possible, from upgrade offers and loyalty experiences to revenue tools used by 575+ airline, hospitality, cruise, rail, and financial services partners worldwide. The work is global, complex, and rewarding. You will solve meaningful problems, take ownership from idea to outcome, and work alongside people who are smart, curious, and committed to doing great work. We also give our teams access to AI tools and the encouragement to use them thoughtfully, to move faster, explore ideas, and build better ways of working. We trust our teams to do their best work. That means autonomy, flexibility, and room to grow. Come help us shape the future of travel.What You'll Love About Us
Canada
RRSP MatchingComprehensive Health PlansFlexible Paid Time OffTravel Experience PerkAnnual Wellness PerkCommuter PerkTenure-Based Work From Anywhere ProgramParental Leave Top UpAdventure PassLearning AllowanceUSA
401KComprehensive Health PlansFlexible Paid Time OffTravel Experience PerkAnnual Wellness PerkCommuter PerkTenure-Based Work From Anywhere ProgramParental Leave Top UpAdventure PassLearning AllowanceWe welcome applications from all qualified individuals regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, or any other category protected by law. Accommodation is available upon request. We may use AI-assisted tools to help screen and assess applicants for this role. This posting is for an existing vacancy. Plusgrade powers the global travel industry with its portfolio of leading ancillary revenue solutions. Over 575 airline, hospitality, cruise, passenger rail, and financial services companies trust Plusgrade to create new, meaningful revenue streams through incredible customer experiences. As an ancillary revenue powerhouse, Plusgrade has generated billions of dollars in new revenue opportunities across its platform for its partners, while creating enhanced travel experiences for millions of their passengers and guests. Plusgrade was founded in 2009 with headquarters in Montreal and offices around the world.
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