Cruise Partner Success Manager

Own cruise line partnerships from Montreal or Miami, applying analytics and relationship management to support account growth and shared results.As a Partner Success Manager at Plusgrade, you will manage a portfolio of cruise line partners. You will understand partner priorities, analyze performance, and coordinate Plusgrade teams through a matrix-based approach. The work includes strategic account development, revenue forecasting, technical training, and program enhancement.Key Responsibilities:
Own a portfolio of cruise line partnersServe as primary contact for performance insights and projectsAnalyze historical and forecast revenue driversCreate joint action plans supporting account growthCoordinate teams around partner goals and operational oversightRequirements:
Bachelor's degree or equivalent experienceAt least three years in product, account, brand, marketing, or client successTravel industry experience, ideally with cruise linesStrong analytical, financial, problem-solving, and communication skillsAbility to travel up to 30% of the timeBring cruise industry knowledge, revenue analysis, and partner leadership to Plusgrade's growing global travel technology business.
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