Technical Product Manager

Technical Product Manager

Location: Ottawa, ON | Hybrid

Department: Product Management

Reports To: Chris Sisto , VP of Product

Type: Full-Time - Permanent

Vacancy Status: This is an active, approved role and we are currently hiring for this position.

About Solink

At Solink, our mission is to safeguard what matters most . We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.

Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Trusted by over 30,000 locations across 32+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.

We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!

The Role

Solink is seeking a seasoned Technical Product Manager to help shape our Devices & Infrastructure portfolio. This role owns the strategy and execution of the foundational systems that power our SaaS platform — ensuring scalability, security, reliability, and operational excellence across the organization.

As the product leader on the Devices & Infrastructure team , you will define and drive the roadmap that enables our product deliver teams to build and ship with speed and confidence. You will partner closely with Engineering, SecDevOps, and cloud providers to evolve our cloud architecture, strengthen our security posture, and improve system performance and cost efficiency.

Your work will directly impact customer trust, system resilience, and Solink’s ability to scale. This is a high-ownership role that balances long-term architectural vision with pragmatic execution — helping us deliver on our mission to protect our customers’ people, profits, and property around the clock.

What You’ll Do

• Define and own Solink’s devices and infrastructure strategy, aligning technical investments with company growth and security objectives.

• Develop and prioritize a clear, outcome-driven roadmap for projects including hardware devices, cloud infrastructure, platform services, and reliability initiatives.

• Partner with Engineering and SecDevOps to deliver scalable, secure, and highly available systems.

• Translate complex architectural concepts into clear product & business requirements, success metrics, and execution plans.

• Establish and track performance indicators such as reliability (SLOs/SLAs), system performance, security posture, and cloud cost optimization.

• Lead cross-functional initiatives that improve operational efficiency, resilience, and developer productivity.

• Collaborate with internal stakeholders and customers to understand integration, compliance, and security requirements.

• Balance long-term platform investments with short-term business needs, ensuring disciplined prioritization and on-time delivery.

• Act as the connective tissue between technical teams and business stakeholders, ensuring alignment and clarity at every stage.

What You Bring

Must-Have

• An entrepreneurial mindset with a bias toward action and ownership.

• 7+ years of product management experience within a SaaS environment, with direct ownership of platform, infrastructure,hardware or cloud-based products.

• Strong technical foundation in cloud architecture, distributed systems, scalability patterns, and reliability engineering (Computer Science, Engineering, or equivalent practical experience).

• Recent and relevant experience using AI tools to conduct research, market analysis and develop high-quality, informed prototypes to accelerate product development.

• Proven experience building and executing technical roadmaps that deliver measurable business outcomes.

• Deep understanding of security best practices, compliance considerations, and modern cloud environments (e.g., AWS, GCP, or Azure).

• Demonstrated ability to make data-informed decisions and manage trade-offs across cost, performance, and risk.

• Comfort operating in a hands-on, highly technical environment — able to engage deeply with engineers and architects.

• Exceptional written and verbal communication skills, with the ability to simplify complex technical topics.

• High emotional intelligence and strong cross-functional leadership skills.
  

Nice-to-Have

• Experience in physical security, video surveillance, or computer vision platforms.

• Familiarity with AI/ML infrastructure, data pipelines, model deployment workflows, or large-scale data systems.

• Exposure to observability, DevOps tooling, CI/CD pipelines, or infrastructure-as-code frameworks.

• Experience optimizing cloud spend and improving infrastructure efficiency at scale..

Why This Role Matters

Solink’s platform and devices are at the source of everything we build. As Technical Product Manager for Platform & Infrastructure, you will shape the systems that enable innovation across the company. Your leadership will ensure we scale responsibly, securely, and reliably — empowering our teams to make the magic happen for our customers every day.

Security Requirements

• Candidates must undergo a criminal records check upon hire;

• Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;

• Be willing to comply with Solink’s own security policies and standards.

Our Values

We do things the Solink way:

• Act with URGENCY – Our customers move fast, so we do too.

• Deliver with QUALITY – We sweat the details and hold a high bar.

• Win with TEAM – No egos. Just outcomes, built together.

• Lead with TRUST – We earn it through clarity, consistency, and care.
  

These aren’t just words—they shape how we hire, lead, and grow.

Why Solink?

We’re not just building tech - we’re building a place where great people do great work.

• Clarity and trust : Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.

• Meaningful equity : Every full-time, permanent employee has a stake in our growth.

• Comprehensive benefits : Fully paid health & dental (no waiting period) + $500 health spending account for full-time, permanent Solink employees.

• Wellness support : Monthly reimbursement for fitness, wellness, or mental health programs for all Solink employees.

• Growth through merit : Advancement is based on contribution, initiative, and the ability to raise the bar - together.

• Candid culture : Clear expectations, honest feedback, and no politics.

• Social connection : From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.

What to Expect from the Hiring Process

We respect your time and value transparency. Here’s what to expect:

1. Intro call with our Talent Team

2. Interview with the Hiring Manager

3. Role-relevant task or case (if applicable)

4. Final interviews with cross-functional team members

5. Offer & onboarding

How to Apply

Submit your resume and a short cover letter via our [ Careers Page ]. Let us know what excites you about this role, and how you’d help move Solink forward.

Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.

NOTICE: Solink uses artificial intelligence (AI) to screen, assess, and/or select candidates for this position.

Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.