Broker Services: Inside Sales Manager

Work Location:
Vancouver, British Columbia, Canada

Hours:
37.5

Line of Business:
Personal & Commercial Banking

Pay Details:
$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Broker Sales Department offers a range of mortgage financing products and is responsible for obtaining mortgage business volume nationally from independent brokerage firms and their respective brokers. All sales are generated by both the in-field Regional Sales Managers and the centralized Inside Sales Managers. Through their efforts and TD Mortgage Solutions' credit adjudication support, Broker Sales contributes to the overall annual Real-Estate Secured Lending (RESL) originations.

Job Description

The Manager, Inside Sales is responsible for obtaining mortgage business volume nationally from independent brokerage firms and their respective brokers. Must be skilled and knowledgeable about the mortgage industry and be able to provide accurate and up-to-date information and ongoing support to the broker community. Manager, Inside Sales operates by fielding broker inquires, prospecting new business, contacting clients, and impacting and influencing business placed at TD.

Job Requirements :

ACCOUNTABILITY TO SHAREHOLDER, COMPLIANCE AND OPERATIONAL RISK

• Execute a disciplined approach and follow TD's sales management process, which includes planned sales activities, coaching and regular ongoing documented summaries and tracking.

• Understand and apply bank and business channel operating policies and procedures, and ensure necessary due diligence is taken to support the accuracy of all broker transactions

• Contribute to exceeding timeline commitments by replying to requests accurately and on time with the broker community.

• Partner with administrative support groups to facilitate the end to end credit decision process

• Support the organization's commitment to corporate responsibility, diversity and the communities in which we live and work

• Be knowledgeable and comply with the Bank and industry Codes of Conduct

ACCOUNTABILITY TO THE CUSTOMER

• Maintains proactive and reactive approach to brokerage firm offices and their brokers, by making planned out-bound sales calls to source new sales opportunities, as well as troubleshooting incoming inquiries as a subject matter expert, for the purpose of achieving agreed upon mortgage referral business results.

• Maximize support in relation to credit and day to day inquiries from the Broker Services team, ensuring excellence and efficiency in all functions. Act as a primary liaison with TD Mortgage Solutions and broker partners.

• Maintains proper database management and regular email communication containing current industry knowledge, product and policy updates, pricing modifications and any other time / industry sensitive information.

• Qualify new broker firms and brokers; provide subject matter and operational expertise to expedite business dealings with TD

• Contribute to operational improvements to streamline procedures/processes and enhance service to the Broker and partners

• Educates Broker Community through regular webinars with new and existing brokers covering a range of content.

• Prepares a Marketing Sales Plan, including annual and quarterly goals, and volume forecasting.

ACCOUNTABILITY TO THE TEAM

• Actively participate in the performance management process in support of own personal and professional development objectives, including coaching sessions

• Contribute to a fair and positive working environment that supports a diverse workforce

• Participate in team meetings, employee surveys and action planning sessions

• Contribute to the success of the team by willingly assisting others in the performance and completion of assigned duties

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet