AV and Tech Support Specialist

Description:

About us:

Home to over 40 departments and institutes, the University of Toronto's Temerty Faculty of Medicine lies at the heart of the Toronto Academic Health Science Network and is a global leader in ground-breaking research and education, spanning clinical medicine, basic science and the rehabilitation sciences sectors.

Your opportunity:

MedIT provides information technology support for the Temerty Faculty of Medicine. Our mission is to partner and collaborate with clients, University, and third parties to determine value based, sustainable technology solutions that enable the Faculty to achieve its academic mission.

As an AV and Tech Support Specialist, you will play a critical role in assessing and integrating high quality audio-visual solutions and service support to students, faculty, and staff across the Scarborough Academy of Medicine and Integrated Health (SAMIH). You will serve as the first point of contact for technical enquiries and solutions, you will be accountable for the technical quality of classes and events, and you will participate in the practical training and support of end-users to ensure efficient and effective use of video conferencing and presentation systems. Drawing upon your strong customer service skills and technological breadth and depth, you will adjust to changing circumstances and adapt to the latest technologies to ensure an optimal learning experience for the Faculty.

This role requires significant coordination with tri-campus teams to ensure effective planning, scheduling, and delivery of content across multiple audio visual (AV) platforms. The position is highly coordinated in nature and demands strong cross-functional collaboration and communication skills.

Your responsibilities will include:

• Serve as the first point of contact for IT and AV support via email, ticketing systems, and walk up assistance for faculty, staff, and students
• Coordinate with tri campus teams to align stakeholder communication and ensure successful scheduling and execution of AV enabled initiatives
• Monitor live classes and events to deliver real time troubleshooting, AV setup, issue resolution, and service metric tracking
• Provide frontline troubleshooting for hardware, software, connectivity, and peripherals across Windows, macOS, iOS, and Android environments
• Support core university systems including Microsoft 365, email, VPN, printing, shared drives, Zoom and endpoint management (MedIT)
• Apply established standards when deploying, testing, and validating new or upgraded hardware and software
• Identify complex issues and escalate appropriately to second and third level support teams
• Deliver clear, professional user support while contributing to knowledge base documentation, equipment inventory, and routine IT/AV maintenance

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum three years of experience with both PC-based and dedicated videoconferencing, audio-visual, collaboration, and presentation technologies.
• Demonstrated experience supporting existing IP videoconferencing and digital media streaming technologies, as well as web-based collaboration and conference technologies.
• In-depth and demonstrated knowledge with AV technology and ability to keep abreast of developments in AV technology, with a strong emphasis on user experience.
• Experience conducting needs assessments and evaluating new technologies for recommendation.
• Proficiency with industry-standard AV technologies, including video conferencing and web streaming products, gatekeepers, gateways, MCUs, firewall traversal tools, networking and standard communication protocols (like H.323, SIP, and H.264protocols).
• Comprehensive knowledge of integration AV control systems and Ethernet networking, TCP/IP controls.
• Strong knowledge of Windows and Mac operating systems.
• Proficiency in MS Office 365, media formats (MPG, QuickTime, PNG, JPG, AIFF), digital media recording and editing tools (Camtasia, Adobe Premiere, and Final Cut), and learning management systems.
• Excellent interpersonal and communication (oral and written) skills.
• Superior organizational and analytical/diagnostic skills.
• Must be self-motivated, results oriented, a quick learner with a strong customer service focus and impeccable attention to detail.
• Works effectively both independently and as part of a team.

Assets (Nonessential):

• Technical certifications, including Certified Technology Specialist (CTS), Extron AV, or Crestron.

To be successful in this role you will be:

• Communicator
• Organized
• Perceptive
• Proactive

Please note: 

• This position is located at the Scarborough Academy of Medicine and Integrated Health. 

Closing Date: 06/15/2026, 11:59PM ET
Employee Group: USW 
Appointment Type : Budget - Continuing 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 10 -- $72,119. with an annual step progression to a maximum of $92,226. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: Sharon Hung

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Job descriptions are available upon request for internal applicants.