Manager, Identity Lifecycle Management

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Title: Manager, Identity Lifecycle ManagementRequisition ID: 277653
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The TeamThe Identity Lifecycle Management team within the Identity and Access Management Operations is responsible for the execution of established security controls pertaining to identity and access. This includes the centralized provisioning of user identities, the user accounts linked to those identities, management of privileged access, as well as the selection and integration of identity management tools.
The Role:Reporting to the Senior Manager, the Manager will lead a team of Security Analysts who perform access provisioning, audit reporting, and risk remediation related to Identity Management across Scotiabank’s global operations.
Contributes to the overall success of IAMOPS by ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities that are conducted is in compliance with governing regulations, internal policies and procedures.
Manages IAMOPS support to Scotiabank business lines of IAM Provisioning across Active Directory, Entra, File Access Provisioning and AD management.
Is this role right for you? In this role, you will:Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledgeCentralize multiple intake channels for ILM, including consultation on process / policy;
project scoping and estimation;
and support ticket escalationPrioritize and assign requests to GIAM or GTEP teams, based on the required expertiseEnsure logical access control is effectively implemented across the EnterpriseAddress logical access and risks commensurate with the Bank’s risk appetiteProvide support for logical access such as AD, Entra, LDAP, Workstation Local Admin, vFilers (NTFS Permissions), Privileged Access, Rush terminations (access removal), for applications and platformsSupport the business to understand their responsibilities with respect to logical access controlsManaging and/or conducting detailed, risk-based evaluations of the design and operating effectiveness of Information Technology (IT) controlsPursuing security and control process improvementsParticipate in cyclical audits and help in gathering evidence for Audit both internal and externalDevelop remediation plan for IAMO-ILM specific items for regulatory and audit findings, guide the team to implement this plan.Prioritize, classify, track and report on request escalationsProvide after-hours availability for any urgent issues / incidents / escalationsCoordinate with 2nd and 3rd level support when applicable and provide resolution recommendations to managementEscalate all high priority issues affecting availability, customer impact and user impact to the DirectorIdentify any reoccurring issues that affect the user experience, the volume of requests received or the ability of GIAM to deliver on SLAs and participate in problem solving sessions with related teams as requiredUnderstand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisionsProvide ticket/request evidence to Audit on a per-request basis where neededChampions a high-performance environment and contributes to an inclusive work environmentComplete work / tasks, as assigned
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:A minimum of 1 year of People management\ Leadership experienceA minimum of 2 years’ experience troubleshooting in Identity Management field;
ability to understand complex systems/processes, their interactions, and potential points of failureThe ability to work on complex projects independentlyExperience with technical audit and regulatory reviewsExperience with Logical Access Control and Provisioning tools for Identity Access ManagementA minimum of 3 years experience working with Windows OS, Microsoft Active Directory, LDAP, SailPoint IIQ, PAM toolExperience with ServiceNow, especially running different reports and creating dashboardsExperience in provisioning and managing user accessStrong Knowledge and understanding of Identity LifecycleStrong knowledge and understanding of Information Security Policies and StandardsAble to work within cross functional teamsStrong analytical skills, specifically data analysisExcellent organization skills and the ability to manage multiple intake channels efficientlyExcellent verbal and written communication skills in English
Nice to have:Fluent in Spanish considered an assetTechnical and Security Designations such as: MCSE\ MCSA, CISM, CISSP considered an assetPowerShell Scripting considered an asset
What’s in it for you?Diversity, Equity, Inclusion & Allyship-We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.Accessibility and Workplace Accommodations- We value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.Upskillingthrough online courses, cross-functional development opportunities, and tuition assistance.Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.Community Engagement - no matter where you choose to work from;
we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more.
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.
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