Bilingual Customer Training Professional

Job Responsibility:

About Us:

Established in 1866, Reynolds and Reynolds offers the Retail Management System - a complete suite of projects and services for automotive dealerships. Reynolds solutions are built as one, to work as one, for all areas of the dealership. We offer a variety of opportunities: Energizing projects, high-powered teaming, constant learning, and professional growth.

As a Bilingual Customer Training Professional you will be traveling to our customers to assist them in making a smooth conversion to the Reynolds and Reynolds system. You will be tasked with providing in-person, on-site training and customer support throughout the process. Extensive travel is involved when you are not working from a home office (equipment supplied by Reynolds). We are seeking a bilingual representative to help support our French-speaking customers in the province of Quebec and our English-speaking customers outside of the province of Quebec.

Training:

Training includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds' solutions “in action” by visiting car dealerships that already utilize our solutions on a daily basis.

Primary Responsibilities:

• Virtual weeks (at home office) (15-25% of the time)
• Prepare for upcoming installations utilizing company equipment (15-30%)
• Communicate with internal groups
• Assist with remote training or additional services as needed
• Administrative duties like submitting reports, and sending weekly updates
• Travel to dealership sites individually and with a team (75-85% of the time)
• Meet with dealership management to understand their business needs
• Configure solutions and training based on business needs
• Provide training and support of software to customer personnel
• Troubleshoot customer issues, diagnose, resolve and/or escalate problems
• Monitor individual work load and prioritize responsibilities
• Train/share knowledge with team members
• Use of time for learning, growth and development

Qualifications:

• Fluent in French and English
• Ability to travel up to 80% of the time
• Ability to travel to the United States for company-paid training
• Ability to problem solve and train customers on software products

Working Conditions:

• Driving company vehicles on a daily basis, and occasional airfare travel - sitting on average 1-4 hours
• Presenting. which requires the ability to stand, sit, and use a pointer
• On-site visits require frequent standing up to 8 hours a day assisting the customer; bending and squatting to connect equipment; climbing customer stairs; lifting arms to reach servers or other office area shelving
• Packing, lifting and carrying personal luggage up to 50 lbs (discretionary) 15 minutes-1 hour a day
• Require to look at a computer screen for up to 8 hours a day with the possibility of typing up to 6 hours a day

Education:

• College diploma or University degree required

Prior Experience:

• Exceptional communication and organizational skills
• Ability to multitask in a fast-paced environment
• Outgoing, friendly personality
• Strong written and verbal communication skills

Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, and life insurance
• Pension plan (100% company match up to 6%)
• Professional development and training
• Referral bonuses
• Group Home & Auto Insurance discounts
• Associate discounts on cars, computers, hotels, events and much more

Job Type: Full-time

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Work Location: In person