Project Manager

Employment Type: Fixed Term (Fixed Term) Job Description: This is a contract position. You will help deliver SaaS products that create value for travel partners around the world. In this fixed-term role based in Montreal, you will own several initiatives at once, from defining scope through launch, while coordinating technical and non-technical teams.What You’ll Be Doing
You will lead the delivery of new initiatives and enhancements for airline, cruise, rail, and loyalty partners, typically managing 2 to 5 projects at the same time. You will define objectives, scope, requirements, timelines, and milestones, then track risks, issues, quality, and decisions to keep delivery on course. You will collaborate with build teams, internal stakeholders, and external partners, providing regular updates and facilitating meetings with both technical and business audiences. As AI becomes part of the working environment, you will use it thoughtfully to reduce manual work, create reusable tools or processes, and improve the quality, coverage, or speed of project follow-up while keeping human review for partner-facing work.What You Bring
3+ years of software implementation project management experience, ideally in the software or e-commerce industry. Client-facing experience in a technical environment, with the ability to translate technical concepts into business language and manage multiple projects and partners in a complex setting. Demonstrated leadership, sound judgment around scope, timelines, and resources, and the ability to execute effectively under pressure. Strong written and verbal communication, presentation, and meeting facilitation skills. A technical background or familiarity with HTML, CSS, React, JavaScript, API configuration, Salesforce, JIRA, or Splunk is an asset, as is experience in travel, airline passenger systems, payment service providers, or PMP certification. You have replaced manual work with connected tools, created reusable templates or processes, and used AI thoughtfully in partner-facing contexts while understanding its limitations.Why Plusgrade Travel is about the moments that make a journey feel personal. At Plusgrade, we build the technology that makes those moments possible, from upgrade offers and loyalty experiences to revenue tools used by 575+ airline, hospitality, cruise, rail, and financial services partners worldwide. The work is global, complex, and rewarding. You will solve meaningful problems, take ownership from idea to outcome, and work alongside people who are smart, curious, and committed to doing great work. We also give our teams access to AI tools and the encouragement to use them thoughtfully, to move faster, explore ideas, and build better ways of working. We trust our teams to do their best work. That means autonomy, flexibility, and room to grow. Come help us shape the future of travel.Our Process
We believe every candidate deserves a fair, transparent experience, so regardless of outcome, everyone gets feedback. Plusgrade is an equal-opportunity employer committed to accessible recruitment. We welcome applications from all qualified individuals regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, or any other category protected by law. Accommodation is available upon request. We may use AI-assisted tools to help screen and assess applicants for this role. This posting is for an existing vacancy. Plusgrade powers the global travel industry with its portfolio of leading ancillary revenue solutions. Over 575 airline, hospitality, cruise, passenger rail, and financial services companies trust Plusgrade to create new, meaningful revenue streams through incredible customer experiences. As an ancillary revenue powerhouse, Plusgrade has generated billions of dollars in new revenue opportunities across its platform for its partners, while creating enhanced travel experiences for millions of their passengers and guests. Plusgrade was founded in 2009 with headquarters in Montreal and offices around the world.
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