Bilingual Customer Service Representative, Travel Insurance

• Industry Sales, Customer Service, and Contact Center
• Date Opened 10/13/2026
• Country Canada
• Job Opening ID 8105
• Job Type Permanent

Job Description

Travel Insurance, Hybrid Work

Join the travel assistance and insurance services sector for our client through a permanent hybrid work opportunity. Enjoy a competitive salary, comprehensive group benefits, a wellness program, a retirement savings plan, and genuine opportunities for professional growth and development. In this role, you will support travelers, coordinate required services, and provide information about insurance coverage while delivering a high level of customer service.

What is in it for you:

• Hourly salary of 23.69$.
• Rotating schedule of 32-40 hours per week, based on operational needs.
• Availability required from 7:00 am to 11:00 pm, Sunday through Saturday, including statutory holidays.
• Hours of operation may change based on operational needs.
• On-site training for the first 90 days.
• Afterward, a hybrid work model with 6 on-site days per month.
• 3 weeks of vacation to support a healthy work-life balance.
• Comprehensive group insurance plan, including health coverage with 100% prescription drug coverage, as well as dental, life, and travel insurance.
• Retirement savings plan to support your long-term goals.
• Wellness program including access to a fitness facility, physical activities, and health-related seminars.
• Opportunities for career advancement and professional development.
• Financial assistance program for continuing education.

Responsibilities:

• Answer incoming client calls and provide professional and empathetic support.
• Act as a resource person for insured members, their families, and medical facilities regarding coverage and benefits.
• Open claim files and direct clients to the appropriate healthcare providers.
• Explain travel insurance coverage, including applicable exclusions and maximum limits.
• Authorize certain medical tests and coordinate required services when necessary.
• Assist clients throughout the claims process and ensure appropriate follow-ups.
• Document interactions and transactions in the claims management system.
• Collaborate with various departments to resolve client requests and complaints.
• Maintain a high level of customer service in a fast-paced, team-oriented environment.

What you will need to succeed:

• College diploma or equivalent.
• Experience in customer service, telecommunications, or claims assistance.
• Bilingual in English and French to assist clients in both languages.
• A third language will be considered an asset.
• Excellent communication skills and professionalism.
• Ability to work in a dynamic, team-based environment.
• Strong computer skills including Microsoft Office and Internet use.