Business Application Support Analyst

Current work authorization for Canada is required for all openings.This is a full-time regular role.You will be working on a remote schedule as part of Fidelity’s dynamic working arrangement.Job Description
Current work authorization for Canada is required for all openings.This is a full-time regular role.You will be working on a remote schedule as part of Fidelity’s dynamic working arrangement.Who We Are
Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.For more information about Fidelity Clearing Canada, please visit Opportunity
The Business Application Support Analyst serves as a member of the FCC technology team in a technical support and troubleshooting role, maintaining service quality for FCC applications currently in production to support our client base. This will involve responding to client service requests and providing quality problem resolution in a timely manner. The Business Application Support Analyst will also assist with user training, product demonstrations along with some Quality Assurance testing and Business Analysis as it relates to the applications being supported. This role will report to the Manager, Business Applications and Support.What You Will Do
Ensure that all requests raised by clients and users are handled timely and appropriatelyAnswers questions, clears faults, proposes solutions, and/or arranges for appropriate measures to be takenTracks, troubleshoots and resolves application related issuesEvaluates client requirements and processes (eg. Enhancements or maintenance)As a liaison between the vendor and users, effectively communicating in both business and technical termsInteracts with clients, vendors, FCC employees and other Fidelity firm wide partnersDocuments all problems and assists in their resolutionTake ownership of solving a customer's problem promptly;
use all available resources to achieve the best outcome.Delivers seamless customer service through teamwork and collaborationWhat We Are Looking For
Completion of minimum 3-year post-secondary program or equivalent work experienceApplication Support and Operations Environment experience is required3-5 years’s experience in a client application support role within Financial Services industry, ideally within the brokerage market5+ years’s experience with solid knowledge and working experience in brokerage business environment with a particular focus on post-trade, mid/back-office applicationsProven ability to support and maintain complex business-critical systems within financial services environments, including Dataphile and related wealth management and brokerage platforms.Experience troubleshooting API requests, response validation, error handling, and performance optimization.Strong knowledge of the Software Development Life Cycle (SDLC) is requiredNice To Have
Experience in the following (or a combination of the following) is appropriate Business users with direct and relevant technical experience, Technology support with relevant business exposure, Technical Analyst with business/systems process experienceCSC or IFIC are an assetBilingual (French/English) verbal and written skills is nice to haveThe Expertise You Bring
Desire and commitment to excellent client service and able to prioritize and manage multiple issuesExcellent communication skills both written and oral;
ability to effectively communicate technical material to non-technical usersDetailed oriented with excellent analytical skills;
aptitude for probing and uncovering underlying technical issues and business constraints when dealing with problemsUse of creativity in finding alternative solutions to business needsAble to work in team environment by participating in a collaborative approach in dealing with and partnering with fellow membersTotal Rewards That Reflect Your Impact
We believe exceptional work deserves exceptional recognition. That's why we offer a
competitive compensation package
designed to support your success today and your financial well-being tomorrow.For this role, your total rewards includeBase Salary and Discretionary Performance Bonus Total annual cash compensation (base salary plus target bonus) ranges from 88,000 to 117,000 based on your experience and qualifications.RRSP Contribution After 6 months of employment, we invest in your future with an RRSP contribution - no employee matching required.We're proud to offer a compensation package that aligns with
provincial pay transparency requirements .This posting represents an
existing vacancy
within our organization - an opportunity to step into a role where your talents will make a meaningful difference.We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions of the LinkedIn HR Hiring Assistant, please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity. If you are selected for an interview, the recruiter who contacts you can best answer your questions.Some of the ways we'll help you feel valued and supported as part of our team
Flexible working arrangements - 100% remote, hybrid, and in office options.Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you.Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $6000 annually for mental health services and therapy.Parental leave top-up to 100% of your salary for a period of 25 weeks.Up to $650 for home office equipment.Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice.Diversity and inclusion programs, including an active network of Employee Resource Groups.Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation.We are proud to be recipients of the following
Canada's Top 100 EmployersGreater Toronto's Top EmployersCanada's Top Family-Friendly EmployersCanada's Top Employers for Young PeopleGreat Place To Work CertifiedBest Workplaces for InclusionBest Workplaces for Mental WellnessBest Workplaces for Today's YouthBest Workplaces for WomenBest Workplaces in Financial Services & InsuranceBest Workplaces in OntarioBest Workplaces with Most Trusted Executive TeamsLinkedIn Top Companies in CanadaHuman Resource Director (HRD) - Best Place To WorkHRD - 5-Star Benefit ProgramHRD - 5-Star Diversity & Inclusion EmployerDesignations
Canadian Compassionate Companies - CertifiedBenefits Canada's Workplace Benefits Award - Future of Work StrategyTalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in RecruitingCanadian HR Reporter's Most Innovative HR Team
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