Senior Lending Application Support Analyst

Investigate complex lending application incidents at FCC using systems analysis and root cause analysis through hybrid work options. Help users and customers restore reliable service quickly.As a Senior Product Analyst supporting applications, you will diagnose incidents, guide users, and coordinate practical resolutions. You will work with business partners, Domain teams, the Service Desk, and technical specialists. The work supports FCC lending applications and improves user experience.Key Responsibilities:
Investigate, triage, and prioritize lending application incidentsGuide users through application functionality and business processesCoordinate resolutions across business and technology teamsLead root cause analysis and recommend corrective actionsImprove troubleshooting documentation and knowledge resourcesRequirements:
Bachelor’s degree and four years of related experienceStrong systems analysis and problem-solving knowledgeExperience investigating incidents and coordinating issue resolutionAbility to explain technical information clearlyKnowledge of FCC lending processes and applicationsBring analytical thinking, stakeholder collaboration, and application support expertise to FCC’s lending solutions and customer experience.
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