Dispatcher

As a member of Athos Funeral Services , Urgel Bourgie has been supporting families for over 100 years by providing memorial services with respect, compassion, and excellence. Every call matters. Behind every conversation is a family relying on our professionalism, responsiveness, and compassionate approach.

To ensure the continuity of our 24/7 operations, we are currently seeking a Dispatcher to join our team.

Do you have experience in a call centre, customer service, dispatching, or an emergency communications centre? Do you thrive in fast-paced environments where every call is important? We'd love to hear from you!

Why Join Our Team?

• Permanent full-time position with a stable schedule;
• A vital role at the heart of the operations of a well-established organization;
• A collaborative team and a supportive, people-focused work environment;
• Comprehensive training provided upon hire;
• The opportunity to leverage your experience in customer service, call centres, or dispatching in a role where every interaction makes a meaningful difference for families.

Your Role

Based at our Head Office, you will play a central role in our daily operations. You will serve as a primary point of contact for many families and partners while ensuring seamless coordination with our field teams.

Key Responsibilities

• Answer incoming calls professionally, compassionately, and efficiently;
• Receive death notifications and collect all essential information;
• Promptly relay information to Funeral Directors to ensure timely service;
• Route calls to the appropriate departments or team members;
• Provide information regarding ongoing funeral services;
• Coordinate transportation services and dispatch Funeral Directors, Drivers, and Pallbearers based on operational requirements;
• Update obituary notices on the company website;
• Perform various administrative and clerical duties;
• Collaborate with multiple departments to ensure smooth daily operations;
• Perform any other related duties as assigned.

Desired Profile

This position is particularly well suited for candidates with experience in:

• Call centres;
• Customer service;
• Emergency communications centres (911, ambulance, fire, police, or other emergency dispatch services);
• Dispatching or operations coordination;
• Monitoring services;
• Roadside assistance;
• Transportation and logistics;
• Administrative support.

We are looking for someone recognized for:

• Outstanding customer service skills;
• Remaining calm and composed under pressure;
• The ability to manage multiple calls and competing priorities simultaneously;
• Strong organizational skills and the ability to work efficiently;
• Sound judgment and decision-making abilities;
• Independence, resourcefulness, and a strong team-oriented mindset;
• Empathy and professionalism.

Qualifications

• High School Diploma (DES) or equivalent;
• Bilingualism required (French and English);
• Strong knowledge of the Greater Montréal area and surrounding regions;
• Excellent computer skills;
• Experience in a call centre, dispatch, coordination, or any environment requiring the simultaneous management of multiple calls (strong asset);
• Knowledge of the funeral services industry (asset).

Working Conditions

• Permanent full-time position;
• 40-hour work week;
• Hourly rate of $27.77 , in accordance with the collective agreement;
• Comprehensive training and onboarding provided upon hire.