Medical Office Assistant (MOA)

Summary:

The Medical Office Assistant (MOA) at Rehoboth Medical Clinic plays a vital role in supporting the seamless operation of a patient-centred, multidisciplinary healthcare practice. Reporting to the Practice Manager, this position ensures efficient administrative and clinical workflows while delivering compassionate, high-quality care to patients across the Steinbach community and surrounding areas. The ideal candidate is a proactive, detail-oriented professional with a strong commitment to patient service and clinic excellence. By maintaining accurate records, managing scheduling, supporting billing processes, and contributing to a positive patient experience, the MOA helps uphold the clinic’s mission of accessible, reliable, and holistic healthcare. This role is essential to the clinic’s ability to serve patients effectively in a fast-paced, collaborative environment.

Responsibilities:

• Manage patient appointments, including scheduling, rescheduling, and confirming visits across multiple providers.
  
• Maintain accurate and confidential patient records using LibreMD EMR or equivalent Canadian EMR systems.
  
• Prepare patient charts for clinical visits, ensuring all documentation is complete and up to date.
  
• Assist with physician billing processes in compliance with Manitoba Health requirements.
  
• Process patient referrals, lab requisitions, and prescription renewals efficiently and accurately.
  
• Provide exceptional front-desk service, greeting patients warmly and addressing inquiries with professionalism and empathy.
  
• Coordinate communication between patients, physicians, nurses, and allied healthcare providers.
  
• Maintain clinic supply inventories and manage incoming correspondence and mail.
  
• Support the Practice Manager with administrative tasks, reporting, and special projects as needed.
  
• Adhere to all privacy regulations, including PIPEDA and PHIA, ensuring patient confidentiality at all times.
  

Requirements

• Minimum 3 years of experience as a Medical Office Assistant in a medical clinic setting.
  

• Valid Medical Office Assistant Certificate or equivalent formal training.
  
• Proven experience using LibreMD EMR or another Canadian EMR system.
  
• Familiarity with Manitoba Health physician billing procedures is an asset.
  
• Strong organizational and time management skills with the ability to multitask in a fast-paced environment.
  
• Excellent communication, interpersonal, and customer service skills.
  
• Proficient in Microsoft Office Suite and electronic documentation systems.
  
• High level of discretion, integrity, and commitment to patient confidentiality.
  
• Ability to work independently and as part of a collaborative healthcare team.