Supervisor, Community Supports

File No: MNU-26-05

Date Posted: May 26, 2026

Closing Date: Until Filled

Hours of Work: 80 hours per pay period

Wage: Hourly: $33.04 – $37.63

This posting is for an existing vacancy.

Please submit a Cover Letter & Current Resume quoting file number to ***email_hidden***.

Position Summary

The Supervisor, Community Supports, is responsible for managing the day-to-day operations of community services and supports. The Supervisor provides leadership, direction, and supervision to team members and ensures services comply with all legislative, regulatory, and accreditation requirements.

Working collaboratively with staff, supported individuals, families, and community partners, the Supervisor ensures high-quality, person-centered services are delivered within defined resources and operational requirements.

All employees are responsible for promoting and implementing Ongwanada’s mission, vision, values, and service principles, and for fulfilling responsibilities in accordance with all applicable legislation, policies, and procedures.

Primary Duties And Responsibilities

Leadership & Supervision

• Supervise and provide ongoing feedback, coaching, and direction to team members
• Support recruitment, onboarding, orientation, and staff development initiatives
• Monitor staff training and ensure completion of mandatory education requirements
• Support employee relations matters and workplace investigations as required
• Direct and coach staff in the implementation of crisis intervention strategies
• Support students and placement learners

Client Supports & Outcomes

• Manage client admissions and support planning processes
• Ensure implementation and review of behavioural support plans and related documentation
• Ensure appropriate client documentation is completed and maintained
• Support communication with families, supported individuals, and community partners
• Liaise with external agencies to coordinate and implement supports

Resource Management

• Review financial and operational records for accuracy and compliance
• Assist in monitoring budgets and expenditures
• Identify and address discrepancies in accordance with policies and procedures
• Support effective use of agency resources

Operations

• Ensure work sites are appropriately resourced and maintained
• Coordinate transportation needs and ensure vehicle maintenance requirements are completed
• Ensure compliance with agency standards, policies, and applicable legislation
• Complete CQI reports and departmental planning requirements
• Participate in administrator-on-call rotation as required

Host Family Services

• Coordinate recruitment and screening activities for Host Family providers
• Support provider matching based on client goals, needs, and interests
• Coordinate training, support, and ongoing engagement activities for Host Family providers
• Conduct annual unannounced provider visits and address concerns as required

Communication & Collaboration

• Communicate expectations, outcomes, and information effectively with staff and stakeholders
• Participate in clinical and organizational meetings
• Foster collaborative working relationships with internal and external partners

Other

Duties and responsibilities may change or vary based on operational requirements and/or as directed.

Skills Required

• Demonstrate effective interpersonal skills to direct, supervise, coach and lead the work of others.
• Demonstrate effective verbal and written communication skills
• Demonstrate effective documentation, organization, and administrative skills to manage resources, meet deadlines and other requirements.
• Demonstrate competent technological skills, use of data, related software.
• Demonstrate effective problem solving, facilitation and conflict resolution skills.
• Demonstrate excellent ability to work collaboratively in a team environment.

Education/Qualifications Required

• Diploma or degree in Human Services or Social Sciences, Developmental Services, Behavioural Science Technician, Mental Health or related Health/Human Services.
• Current Crisis Intervention Training required (CPI, SMG, UMAB or related.)
• Valid First Aid, CPR required.
• Current certification in Pharmacology required.
• Fluency in English/French verbal and written preferred.

Experience Required

• 2-4 years direct support professional in developmental services.
• Experience leading teams or team lead position an asset.

Effort Required

• Physical effort required to perform crisis intervention techniques as required.
• Day to day activities may involve sitting in meetings, at a computer for moderate periods of time.
• Day to day activities may lead to minor stress.

Working Conditions

• Valid G license and access to reliable transportation.
• Flexible work hours including evenings, holidays, and weekends may be required to accommodate operational requirements.
• Travel to worksites is required.

Why Choose Us

• Competitive wages that recognize the important work you do
• Membership in HOOPP
• Comprehensive benefits coverage
• Professional development (including CPR, Non-Violent Crisis Intervention, and Defensive Driving)
• Employee & Family Assistance Program (FSEAP)

Accessibility, Equity, And Human Rights

Ongwanada is committed to creating an inclusive and accessible workplace. Accommodation is available throughout the recruitment, selection, and employment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Applicants requiring accommodation are encouraged to contact Human Resources.

Disclosure: We do not use artificial intelligence to screen, assess, or make selection decisions in our recruitment process.