Officer, Donor Relations

POSITION: Officer, Donor RelationsSTATUS:Permanent;
Full-Time with benefitsSHIFT: 35 hours per weekLOCATION:Provincial Office in Vancouver, BC - Hybrid (2 days per week at the office)CLASSIFICATION: ExemptWAGE: SalariedCLOSING DATE:Open Until FilledAbout the Position:The Officer, Donor Relations plays a key role on the Major Giving team through the coordination of stewardship, donor engagement, and portfolio management activities that foster strong donor relationships and fundraising success. Working closely with relationship managers and colleagues across the BC SPCA, you will coordinate stewardship plans, donor communications, proposals, reports, recognition opportunities, and other donor engagement activities. You will also support portfolio and pipeline management through prospect research and qualification, portfolio reviews, moves management tracking, and the coordination of donor movement between fundraising programs.
What's it Like Working at the BC SPCA?Our TeamThe fundraising team prides itself on having created a fun, supportive, and positive work culture. We are results-driven and committed to excellence through professionalism, compassion, collaboration, and innovation.
As part of the Major Giving team, you will:Donor Experience and Stewardship (40%)
Collaborate with members of the Major Giving team to develop and implement donor stewardship and recognition plans.
Administer and maintain the Major Giving stewardship matrix, ensuring stewardship, recognition, and reporting activities are delivered consistently and aligned with donor commitments.
Work closely with the Direct Response team and other Public Engagement & Advancement colleagues to support a coordinated donor experience by connecting major donors with appropriate stewardship and engagement programs.
Support donor pipeline development by coordinating stewardship and engagement activities that encourage movement between giving programs, including Mid-Level Giving, Major Giving, Legacy Giving, and signature fundraising events.
Monitor stewardship activities and donor feedback to identify trends and recommend improvements to donor relations practices.
Donor Communications and Impact Reporting (30%)
Research, write, coordinate, and deliver donor impact reports, stewardship updates, recognition materials, and other donor-facing communications.
Collaborate with teams across the organization to gather stories, program updates, financial information, impact data, and other materials required to support donor reporting and engagement activities.
Ensure stewardship communications reflect organizational priorities, donor interests, and fundraising objectives.
Donor Relations Operations and Administration (20%)
Prepare and review donor lists, stewardship reports, and engagement data to support targeted stewardship and recognition activities.
Maintain tracking and monitoring of stewardship commitments, recognition plans, pledge obligations, and reporting schedules.
Support ongoing review of donor acknowledgement processes, tax receipt communications, and major giving web content to ensure accuracy and consistency.
Support portfolio management processes for the Major Giving team, including portfolio reviews, donor reassignment activities, data integrity initiatives, and portfolio maintenance.
Maintain accurate donor records and ensure stewardship activities, recognition preferences, and donor interactions are properly documented.
Coordinate collection and delivery of materials and information required to support donor recognition, reporting, and engagement activities.
Identify opportunities to improve donor relations processes, systems, and workflows and bring forward recommendations.
Other Responsibilities (10%)
Develop and maintain positive working relationships with colleagues and stakeholders across the organization.
Stay informed of emerging trends and best practices in donor relations, stewardship, and philanthropy.
Demonstrate a commitment to BC SPCA values and principles of equity, diversity, inclusion, accessibility, and reconciliation.
Contribute to a culture of health and safety, learning, and continuous improvement.
Perform other related duties as assigned.
What You Bring to the Team
A university degree and 3-6 years of experience in fundraising, donor relations, or major giving, or an equivalent combination of education and experience acceptable to the Employer.
Demonstrated ability to organize work, manage projects, and adapt with flexibility and creativity in a high-volume environment while meeting priorities and working independently
Ability to accurately collect, record and analyze complex data to demonstrate success and uncover areas of concern.
Experience contributing to and executing a stewardship strategy.
Excellent communication skills and ability to work with a diverse audience of internal and external parties at all levels in a respectful manner.
Strong copywriting skills for donor communications.
Ability to work within established boundaries;
able to identify when help is required and demonstrated ability to ask for assistance when required.
Proven record delivering exceptional prompt, friendly donor-centric service.
Familiarity with a CRM, ideally Raiser’s Edge.
Commitment to ongoing learning and professional development.
Intermediate to advanced skills with Microsoft products.
Working knowledge of concepts of equity, diversity, inclusion and reconciliation;
able to relate respectfully to a diverse audience.
Philosophical harmony with the mission, vision, values and strategic direction of the BC SPCA.
Benefits
Full-time salaried position.
Three weeks’ vacation plus twelve sick days.
Hybrid work model with opportunities for a modified work week.
Competitive extended health benefits.
Employer RRSP matching program.
Professional development opportunities.
Positive workplace culture of collaboration, innovation, and respect.
And yes, there are dogs in the office... every single day (and sometimes other animals too!).
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