Property Claims Adjuster II

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

Flexible work arrangements and a hybrid work model

Possibility to purchase up to 5 extra days off per year

Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):
69,200 - 84,600
Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):
7.5%
As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for an experienced Property Claims Adjuster II to join our growing teams in Ajax and Mississauga!

As a Claims Adjuster II, Property, you’ll be at the heart of what we do best: helping people. You’ll work alongside a passionate and diverse team of adjusters who are experts in helping customers get back on track after a loss.
People will count on you to effectively communicate and settle property claims both online and over the phone. You will help our customers through difficult times, demonstrating empathy and strong listening skills as you investigate a wide variety of claims through to completion. You will be responsible for helping our customers using a variety of different technological tools in order to provide expedient and efficient service. Plus, we have multiple different roles within Claims, and that means tons of opportunity for you to grow your career in ways that are meaningful for you.

What you’ll do here:
Provide a superior quality of customer service to external and internal customers, through proactive contact with the customer during the claims process.
Assess and analyze policy wordings and damage to determine appropriate coverage.
Investigate property claims in a timely manner through communication with the customer, vendors, experts, adjusters and any other related parties　
Negotiate with customers, third parties and insurers to settle claims, within your established authority scope.
Stay in the know about current insurance products and trends in appraisal and investigation techniques and services.

What you bring to the table:
A college diploma or a university degree is preferred
Minimum 2 years of property adjusting experience. Experience in handling Condominium and/or Commercial lines preferred.
Demonstrates a passion for customer service with strong written and verbal communication skills
Self-motivated and goal oriented, capable of working in a fast paced and changing environment
Demonstrates strong problem solving and priority management skills
Strong aptitude for technology with excellent computer skills
On-going commitment to self-development 
Willing to pursue your Chartered Insurance Professional (CIP) designation 

This role is eligible for employee referral bonus. #myReferrals1000
Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.
We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.