Group Manager I, TDS Operations

$81.6k - $115.2k per year

TD Bank Group

Toronto, ON

# Dir. de groupe I, Opérations, VMTDPostuler: Principalement au bureau: Toronto, Ontario: Temps plein: Publié aujourd'hui: Date de fin : 16 octobre 2026 (Il reste 1 jour pour postuler): R\\_1504078**Lieu de travail :**Toronto, Ontario, Canada**Horaire :**37.5**Secteur d’activité :**Valeurs Mobilières TD**Détails de la rémunération :**$81,600 - $115,200 CADLa TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l’expérience collègue à la TD. Nos politiques et pratiques en matière de rémunération ont été conçues pour permettre aux collègues de progresser dans l’échelle salariale au fil du temps, à mesure qu’ils s’améliorent dans leurs fonctions. Le salaire de base offert peut varier en fonction des compétences et de l’expérience du candidat, de ses connaissances professionnelles, de son emplacement géographique et d’autres besoins particuliers du secteur et de l’entreprise. En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur, qui pourra vous fournir des détails plus précis sur ce poste.**Description du poste :****Role Description**The Associate, CDD is a key member of the Global Operations & Business Services division, responsible for supporting the U.S. Client Due Diligence (CDD) function through process execution, stakeholder coordination, reporting, issue resolution, and operational support. This role will work closely with the U.S. CDD Group Manager and CDD Senior Manager to support departmental deliverables, drive process improvements, and contribute to initiatives that enhance the operating model, service quality, and business-as-usual execution. The successful candidate will apply strong analytical, organizational, and communication skills to support effective decision-making, timely escalation of issues, and consistent execution of policies, processes, and procedures.If you are someone who is highly analytical, enjoys solving complex problems, developing process improvements, and collaborating with partners across multiple functions, we would love to hear from you.* Supporting the US CDD Group Manager and Senior Manager in the execution of CDD client onboarding and department deliverables.* Enhance management decision-making on policies and processes based on direction and insights generated from regulatory changes through updates to enterprise policies and standards, helping advance the operating model, business-as-usual activities, and service quality.* Actively maintain understanding of internal policies and industry regulations and trends by developing and sharing knowledge of emerging issues and risks and assessing potential impacts as they relate to operating policies, standards, and procedures.* Lead work streams by acting as a project lead or subject matter expert for small-scale initiatives and projects in accordance with project management methodologies.* Act as a key relationship and coordination lead by bringing together appropriate partners, subject matter experts, customers, vendors, and internal/external stakeholders to support key initiatives, resolve complex issues within the end-to-end process, and build productive working relationships that deliver value to the broader Operations function and partner/customer groups.* Accountable for cross-functional interdepartmental initiatives that deliver value internally or to partner and customer groups while building and maintaining strong relationships with internal stakeholders.* Provide accurate and thorough analysis of key process drivers and root or systemic causes of cross-functional operational issues; interpret findings and make recommendations.* Facilitate the implementation of policies, processes, and initiatives to meet functional objectives.* Provide upward feedback and analysis by developing and executing reporting functions and/or producing consolidated or aggregated reporting, as appropriate.* Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality.* Contribute to the development and delivery of presentations, communications, and reporting to management or broader audiences.* Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork, and ensure timely communication of issues and points of interest.* Provide thought leadership and industry knowledge by actively building operations and business services knowledge, thinking critically about processes and opportunities for improvement, sharing ideas, and transferring knowledge within the team and across the function.* Keep others informed and up to date about the status and progress of projects and all relevant or useful information related to day-to-day activities.* Contribute to team development of skills and capabilities through mentorship, knowledge sharing, lived experiences, and leveraging best practices.* Contribute to a fair, positive, and equitable environment that supports a diverse workforce.* Act as a brand ambassador for Global Operations & Business Services and the bank, both internally and externally.**Role Requirements*** Strong understanding of CDD client onboarding processes, U.S. AML/KYC regulatory requirements, and documentation standards applicable to capital markets and wholesale banking.* Experience supporting end-to-end CDD onboarding, including client file review, documentation follow-up, stakeholder coordination, issue resolution, and status tracking.* Ability to analyze onboarding information, identify gaps or inconsistencies, and recommend practical actions to support timely and accurate onboarding completion.* Strong proficiency with Microsoft Office applications, including Excel, PowerPoint, and tools used for reporting, tracking, and management information development.* Experience investigating onboarding, data quality, or documentation issues and supporting remediation or process improvement activities.* Ability to develop and maintain procedures, standards, governance documentation, and training materials* Strong understanding of risk management principles and operational controls* Ability to effectively analyze complex issues and recommend practical solutions* Experience interacting with regulatory, compliance, audit, testing, or risk management partners* Strong organizational and project coordination skills with the ability to manage multiple priorities simultaneously* Exceptional written and verbal communication skills* Strong stakeholder management skills with the ability to build effective working relationships across business and support functions* Ability to influence outcomes and drive initiatives through collaboration and partnership* Experience preparing executive-level presentations, committee materials, and management reporting* Strong attention to detail and commitment to data accuracy and quality* Minimum of 3–5 years of experience in CDD client onboarding, AML/KYC operations, regulatory operations, client lifecycle management, risk management, compliance, audit, data management, or a related field.* University degree or equivalent experience* Industry certifications and relevant professional designations (e.g., CAMS, CRCM) are an asset**À propos de nous**Valeurs Mobilières TD offre une vaste gamme de produits et de services liés aux marchés financiers aux entreprises, aux gouvernements et aux institutions qui nous choisissent pour notre innovation, notre exécution et notre expérience. Avec plus de 6 500 professionnels actifs dans 40 villes du monde, nous travaillons à rendre chaque interaction, chaque produit et chaque expérience remarquablement humaine et agréablement simple. Nos services comprennent la souscription et la distribution de nouvelles émissions, la prestation de conseils fiables et de renseignements de premier plan, un accès élargi aux marchés mondiaux et la prestation de solutions bancaires intégrées. En 2023, nous avons acquis Cowen Inc., permettant ainsi à nos clients de profiter d’un service de négociation d’actions américaines de premier ordre et d’une équipe de recherche sur les actions très diversifiée, tout en faisant croître les activités de notre solide banque d’investissement diversifiée. Ensemble, nous réimaginons l’expérience bancaire et ses possibilités pour notre clientèle, nos collègues et nos collectivités.**Notre programme de rémunération globale** Notre programme de rémunération globale reflète les investissements que nous faisons pour aider nos collègues et leur famille à atteindre leurs objectifs en matière de bien-être mental, physique et financier. La rémunération globale à la TD inclut le salaire de base, la rémunération variable et bien d’autres régimes clés, comme des avantages sociaux en matière de santé et de bien-être, des régimes d’épargne et de retraite, des congés payés, des avantages bancaires et des rabais, des occasions de développement de carrière et des programmes de récompenses et reconnaissance. En savoir plus**Renseignements supplémentaires :** Nous sommes ravis que vous envisagiez une carrière à la TD. Sachez que nous avons à cœur d’aider nos collègues à réussir dans leur vie tant personnelle que professionnelle. C’est d’ailleurs pourquoi nous leur offrons des conversations sur le perfectionnement, des programmes de formation et un régime d’avantages sociaux concurrentiel. **Perfectionnement des collègues**Un cheminement professionnel précis vous intéresse ou bien vous cherchez à perfectionner certaines compétences? Nous tenons à vous mettre sur la voie de la réussite. Vous aurez des conversations régulières sur le développement de carrière, le perfectionnement et le rendement avec votre gestionnaire. Une variété de programmes de mentorat et une plateforme d’apprentissage en ligne seront également à votre disposition pour vous aider à ouvrir de nouvelles portes.Si vous avez à cœur d’aider vos clients et de nouer des relations solides et durables, la TD offre divers parcours de carrière où vous pouvez accroître votre expertise et avoir une incidence significative.Nous sommes déterminés à appuyer votre réussite et à favoriser un milieu de travail respectueux où la diversité des points de vue est valorisée, où chacun a les mêmes occasions de progresser et où vous pouvez vous réaliser pleinement et atteindre vos objectifs de carrière. À la TD, nous attirons et perfectionnons les meilleurs talents.**Formation et intégration** Nous tenons à nous assurer que vous disposez des outils et ressources nécessaires pour réussir à votre nouveau poste. Dans cette optique, nous organiserons des séances d’intégration et de formation. **Processus d’entrevue** Nous communiquerons avec les candidats sélectionnés pour planifier une entrevue. Nous ferons notre possible pour communiquer par courriel ou par téléphone avec tous les candidats pour leur faire part de notre décision.**Mesures d’adaptation** L’accessibilité est importante pour nous. N’hésitez pas à nous faire part de toute mesure d’adaptation (salles de réunion accessibles, sous-titres pour les entrevues virtuelles, etc.) dont vous pourriez avoir besoin pour participer sans entraves au processus d’entrevue. Nous avons hâte d’avoir de vos nouvelles!
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