Senior Product & Delivery Manager

We are looking for a
Senior Product & Delivery Manager
to join our
Product
team on a permanent basis. This position is open to Vancouver based individuals and is fully remote.
About ZauiAt Zaui, quality is at the heart of everything we build. We are a small but fun team! For over two decades, Zaui's enterprise-level tour and reservation management software has helped tour and activity operators manage operations, grow bookings and create all-round memorable guest experiences. We have a big vision of the future of technology in the tourism industry, and we're excited to be part of shaping it. We are looking for creative and highly skilled individuals to join our team and help us on our way to becoming an innovative leader in our industry.
As a
Senior Product & Delivery Manager
at Zaui, you will be the operating engine of our domain-based product model - ensuring we solve the right problems, in the right domains, with clear specifications, ownership and execution discipline, so that prioritized work reliably moves from signal to customer outcome. You'll combine product judgement, technical fluency, delivery leadership and product operations, working closely with engineering, domain owners and the Product Strategy Group (PSG) — making the system work without replacing anyone's ownership.
The ideal candidate is a versatile product operator who's equally comfortable facilitating executive-level prioritization discussions, writing a tight specification, and unblocking an engineer mid-sprint. You bring strong technical fluency, sharp judgement about what's worth building, and the discipline to keep work moving from decision to customer outcome. You're a natural translator between business and engineering language, and you use AI tools to accelerate your own workflow.
Product Strategy Group & Portfolio Operations
Act as operational owner and facilitator of the PSG, preparing prioritization material and maintaining the Group Roadmap and decision log
Ensure incoming signals carry enough customer, commercial, strategic and operational context to support good decisions
Drive explicit decisions on whether work should be done, deferred, rejected, configured, productized, customized or investigated
Ensure every approved initiative has a domain, an accountable owner, an intended outcome and a success metric
Surface cross-domain priority conflicts, dependencies and unresolved decisions, and follow through on PSG actions
Maintain portfolio visibility without becoming the central backlog owner for every domain
Domain Ownership
Own two product domains - Reservations & Inventory, and Operations & Fulfillment - including their roadmaps and outcomes
Consolidate signals from customers, Sales, Customer Success, Support, telemetry, strategic initiatives and market needs
Shape problems, desired outcomes and product behaviour before work enters delivery
Ensure strong specifications, acceptance criteria, edge cases and stakeholder alignment exist before engineering execution
Work directly with engineers through implementation while preserving engineering ownership of architecture and technical standards
Own product-side release readiness, release communication inputs, enablement needs and post-release learning
Review adoption, telemetry, defects and customer reaction after release and feed learning back into the domain roadmap
Delivery Leadership
Drive prioritized work from decision through completion and customer outcome
Prevent time drift by establishing clear ownership, dates, dependencies, next actions and escalation paths
Identify and resolve blockers rather than simply reporting them
Ensure scope and intended outcomes are understood before development starts
Challenge unclear commitments, missing decisions and unresolved dependencies
Maintain strong alignment among Domain Owners, engineers and relevant business stakeholders through matrix authority
Escalate material delivery risks and trade-offs to PSG or the CEO when required
Product Operations & AI-Augmented Workflow
Improve the end-to-end signal → PSG → domain roadmap → specification → delivery → release → learning process
Help Domain Owners improve product thinking, prioritization, specification quality and outcome ownership
Use AI tools extensively to normalize information, interrogate technical material, improve specifications and accelerate product operations
Support increasingly automated intake, documentation, release intelligence and corporate learning workflows
Ensure the product model scales through stronger domain capability rather than centralizing all product work in this role
Customer & Stakeholder Engagement
Spend approximately 10-20% of time in customer-facing product discovery, validation and high-value product discussions
Engage directly with Customer Success, Sales, Solutions and enterprise stakeholders when product clarification or validation is neededTranslate effectively between customer/business language and engineering language
Protect the product from customer-specific fragmentation by distinguishing reusable product capabilities from bespoke requests
The role does not:
Have formal people-management responsibility.
Unilaterally allocate engineering personnel.
Own engineering architecture, code approval or technical standards.
Replace Domain Owners.
Set portfolio priorities outside the PSG governance process.
Act as project manager for every enterprise customer.
Accept feature commitments from Sales or Customer Success without appropriate product governance.
Become the universal specification writer or administrative Jira owner.
Own Product Design or every customer communication.
This may be the right opportunity for you if you have:
Technical product professional with strong project and delivery management capability
Typically 7-12+ years of relevant B2B SaaS experience
Likely background in technical product, implementation, solutions architecture, integrations or a related technical discipline before moving into product leadership
Demonstrated ownership of technically complex SaaS products or product surfaces
Strong experience managing concurrent initiatives and driving work across teams without direct reporting authority
Excellent written communication and ability to turn ambiguity into structured decisions and executable work
Strong customer and stakeholder communication skills
Commercial judgement and ability to say no when work does not support product or strategic priorities
High agency, urgency and follow-through without creating unnecessary process
AI-native working style and willingness to use modern AI tools as a normal part of product and delivery work
Technical Fluency – Expected LevelThis is not an engineering role. The successful candidate must, however, be technically credible enough to work effectively with senior engineers and independently understand the implications of product decisions.
Understand API requests/responses and discuss API behaviour
Understand basic data models, dependencies and integration concepts
Follow architecture discussions and ask informed questions
Understand how changes can affect adjacent surfaces such as booking flows, back-office operations, integrations, mobile and reporting
Read technical specifications, ADRs, logs and technical documentation sufficiently to orient themselves and make product decisions
Use AI tools to interrogate technical material and improve specification quality
Coding proficiency, algorithm interviews, deep DevOps expertise or engineer-level system design are not requirements.
Why join us?Flexibility & Time off
Flexible vacation policy
Personal days off
Remote work policy
4-Day work week policy;
every second Friday is a day off
Benefits
Extended healthcare coverage including dental, vision care, life insurance and AD&D
Personal Spending account
We are driven by our Core Values:
Customer Centric - Happy customers, happy guests!
Trust & reliability
Innovation
People-First
Social Responsibility
EligibilityYou must be eligible to work in Canada to be considered for this role.
We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. Zaui provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Zaui is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices.
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