Mortgage Officer

About Us

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, Eden Park and Fig.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.

About the Role

The Mortgage Officer is primarily responsible for managing the residential mortgage file from the sign-back of the commitment letter to funding.

The Mortgage Officer will ensure all broker conditions are fulfilled, and that the mortgage file is completed in accordance with company policies and guidelines. This position will drive quality through accuracy and efficiency while ensuring required service levels are achieved.

Responsibilities

• Reviews mortgage files and ensures client documentation, including but not limited to income, job letter verification and bank statement analysis, down payment and client interviews, meet all lending policies and guidelines and are accurate and complete.
• Takes ownership of approved file, analyzes data and is responsible for updating internal records to match received documentation while verifying file metrics remain within company guidelines. Notes any discrepancies and provides approval credit rationale as required.
• Ensures all documents are signed back and received from mortgage brokers within established SLAs.
• Manages, compiles, reviews and organizes mortgage documentation within established SLAs in a high-volume, service-oriented environment.
• Collaborates with the Funding team to ensure timely closings.
• Acts as the main point of contact for mortgage brokers after the commitment letter has been signed back.
• Conducts daily follow-up with brokers to answer broker/client questions and ensure all required documentation has been submitted, reviewed and actioned accordingly.
• Collects and reviews documentation supplied by clients and brokers to ensure authenticity and compliance with all aspects of Home Trust Company’s policies and guidelines, including Underwriting, Privacy, Anti-Money Laundering/Anti-Terrorist Financing and Anti-Fraud policies.

Requirements

• Authorized to work in Canada.
• Excellent communication skills.
• Post-secondary degree or diploma, preferably in business management, finance, or related field (university an asset).
• Two years in an administrative environment preferentially within the mortgage industry (an asset).

Benefits

• Award-Winning Culture: Recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
• Work-Life Balance: Flexibility with a hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on role, statutory holidays, plus six wellness days to prioritize well-being.
• Compensation Package: Competitive base salary and an annual incentive bonus tied to performance.
• Health and Dental Coverage through Manulife and virtual healthcare through Dialogue.
• Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks such as gym memberships and bike share.
• On-Site Fitness: Gym access at London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program.
• Community Impact: One paid volunteer day to give back to causes that matter.

Salary & Process

• Expected base salary range: $50,000 - $65,000 per year, plus the opportunity to earn an annual incentive bonus tied to performance.
• Posting is for an existing vacancy within the organization.
• Artificial intelligence may be used in parts of the recruitment process.
• All candidates must successfully pass a criminal background check, credit check, and validation of work experience to qualify for hire.

Equal Opportunity Statement

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginal, members of visible minorities, or disabled are encouraged to apply in confidence.

Time Type

Full time

Job Type

Permanent