Account Director

Wyndham Hotels & Resorts is now seeking an Account Director to join our remote team in Toronto, Ontario.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

The Account Director is a knowledgeable industry-focused seller responsible for developing relationships and driving business with high potential Architecture, Engineering, and Construction (AEC) accounts. Primary responsibilities will include planning and execution of sales strategies leading to higher consideration and win rates across the Architecture, Engineering, and Construction account base. The successful candidate maintains deep knowledge of AEC industry trends, dynamics, and accounts and is able to apply industry knowledge to drive creative new opportunities in partnership with Wyndham’s Third Party relationships. 

What you'll do

Sales Execution: 

• Develop and execute strategic account plans for Architecture, Engineering & Construction accounts. This includes setting specific time-bound business goals, identifying potential areas of opportunity, and developing an action plan to drive sales activity.
• Contributes to increasing managed accounts within AEC.
• Understands the AEC sales model in addition to Wyndham's chain scales, properties and quality levels to ensure end customer / property fit.

Partnerships & Collaboration:

• Partner with Sales Operations, Sales Development, Sales Specialists, and Marketing as required to drive sales execution.
• Proactively work with Wyndham Corporate account teams to plan and help increase AEC sales volume within existing Wyndham customers.

Customer Enablement:

• Actively measures customer performance against stated goals and objectives.
• Serve as point of contact for managing the day-to-day needs of key AEC customers in partnership with internal Wyndham teams.

You'll be successful if you have

Solution Selling:

• Expert understanding of Wyndham strengths and offerings; ability to articulate the vision from customer perspective.
• High ability to sell value, align and motivate internal and Government and/or Infrastructure organizations’ teams to drive win-win solutions.
• A self-starter, exhibiting initiative, confidence, professionalism, and good judgement; results-oriented.
• Ability to position Wyndham’s value within the constraints of government procurement frameworks, balancing compliance requirements with commercial outcomes. 

Business Acumen:

• Familiarity and knowledge of Infrastructure and Government/Unions organizations’ travel dynamics; understanding of assigned accounts’ business models.
• Ability to review market conditions and advise customers of opportunities and collaborate on a strategy/ sales development plans.
• Analytical skills to understand reports and trends.
• Understanding of metrics and goals and how to create reporting to gage success of projects.
• Deep understanding of government travel ecosystem, including federal agencies, contractors, TMC structures, and mandated travel programs.
• Ability to assess and respond to macro factors impacting government travel (e.g., budget cycles, policy changes, shutdown risks, geopolitical influences).
• Skilled in identifying strategic pivots to offset declines in federal travel demand, including expansion into adjacent segments such as infrastructure and project-based travel. 

Technical Acumen:

• Deep knowledge of the hospitality and Infrastructure and/or Government/Unions industries, including awareness of relevant policy announcements and industry trends.
• Ability to effectively lead complex sales cycles end-to-end.
• Strong technical skills including the usage of Salesforce.com, CVENT and Microsoft office.
• Proficiency in managing government RFP processes, including Cvent Transient submissions, compliance documentation, and Salesforce tracking.
• Strong command of reporting tools to analyze program performance, identify gaps, and inform strategy.
• Ability to maintain high standards of CRM accuracy and data integrity in support of program compliance and reporting requirements. 

Required Qualifications/Experience

• Bachelors degree required.
• Minimum 6 years previous working experience, including at least 3 years sales experience.
• Experience handling a $12M+ quota target.
• Solution selling skills.
• Significant sales experience with a focus in the following industries, Architecture, Engineering & Construction, as well as related industries.
• Experience with account plans and sales forecasting.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is one of the largest hotel franchise companies in the world by number of properties with approximately 8,400 hotels across over 95 countries on six continents. Through our network of approximately 869,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 25 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Toronto, Ontario
Employment Status: Full-time