Library Service Assistant

Vancouver Public Library is a place where learning, joy, community, and recreation (see also: fun) come together. This is where we introduce people to the books and information that could change their lives and where everyone is truly welcome.

We are the third largest public library system in Canada, with more than 800 staff members offering services at 21 locations across the city. We lend over 5 million items per year to our community, including books, streaming content, musical instruments, and more. Nearly 200,000 people attend our programs and events to learn, be inspired, and connect with others around important ideas.

We are looking for positive people with excellent customer service skills, who can confidently and respectfully deliver library services to our incredibly diverse communities.  We are constantly evolving to meet the changing needs of the public; being adaptable and open to learning will help you as you start your career with VPL.

Does this sound like you?  This innovative, inclusive, and rewarding workplace could be the next step in your career journey, so reach out to us today.

Worksite: Circulation
Role Type: Fully on-site

Note: This is one job posting with multiple positions. Please submit only one application and indicate in your cover letter which schedule(s) you are interested in.

About the Job

Reporting to a Circulation Supervisor, the incumbent is responsible for sorting and shelving a variety of materials, maintaining order and neatness of public areas and basic preparation of books and materials. Assists in the processing, sorting of materials and with circulation desk duties. Meets established Library strategic objectives and service standards. Demonstrates and models conduct that adheres to the library’s policies and procedures in accordance with the Library’s vision, mission and values. The incumbent works in Circulation at Central and works collaboratively within their team to ensure service priorities are met.

Job Requirements:

Education/Qualifications:

• Completion of Grade 12 supplemented by relevant courses and/or experience.

Experience:

• Experience in a customer service environment. Related experience in the provision of library services preferred.

Knowledge, Skills & Abilities:

• Good customer service skills.
• Good working knowledge of business English, spelling, punctuation and arithmetic.
• Good oral and written communication skills.
• Ability to plan, organize and carry out assigned duties and responsibilities.
• Ability to perform routine tasks with a high degree of physical stamina and accuracy.
• Ability to establish and maintain good working relationships with team members.
• Working knowledge of the objectives, organization, procedures, services and resources of the library sufficient to refer patrons appropriately.

Affiliation: CUPE 391
Employment Type: Posted Part-Time
Salary: $25.81 to $30.09 per hour 

Work Schedule:

Schedule 1:

Tuesday 8:30am – 12:30pm (4)

Wednesday 4:30pm – 8:30pm (4)

Thursday 4:30pm – 8:30pm (4)

Friday 1:00pm – 5:00pm (4)

Saturday 1:00pm – 5:00pm (4)

Schedule 2:

Monday 12:30pm – 4:30pm (4)

Tuesday 12:30pm – 4:30pm (4)

Wednesday 12:30pm – 4:30pm (4)

Thursday 12:30pm – 4:30pm (4)

Sunday 10:00am – 2:00pm (4)

Note: Work schedules may change with reasonable notice

Closing date: Monday, November 16th, 2026, at 11:59pm

Only shortlisted candidates will be contacted.

As VPL is responsible for the well-being of its patrons, a Police Information Check clearance is a condition of employment. Please refer to our policy for further information. Personal information collected is used in accordance with the BC Freedom of Information and Protection of Privacy Act.

Representing the community we serve is a priority at VPL. We are always seeking ways to support equity, diversity and inclusion in our work, and we encourage applicants from diverse backgrounds and identities to apply. Should you require an accommodation during the selection process, please provide details to the hiring committee if you are shortlisted.

As part of a City of Reconciliation, we seek to reflect and celebrate Indigenous cultures, language and history, particularly those of the Musqueam, Squamish and Tsleil-Waututh people.

While the Library thanks you in advance, only those candidates being considered will be contacted.