Salesforce Marketing Cloud Architect

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are seeking an Salesforce Marketing Cloud Architect with deep expertise in Salesforce Marketing Cloud (SFMC) and working knowledge of Salesforce Data Cloud to lead enterprise-scale customer engagement, data activation, and personalization initiatives. This role will drive architecture strategy, solution design, integration frameworks, and governance across marketing, CRM, and digital ecosystems. The ideal candidate combines strong technical architecture skills with business acumen, stakeholder leadership, and hands-on implementation experience.

This is a high-impact position at the forefront of Salesforce’s "Data + AI + CRM" strategy. You will move beyond standard marketing automation and step into the world of real-time data orchestration and AI-driven insights.

This role can be fully remote/virtual/work from home. 

• Architectural Design: Lead the end-to-end technical architecture for SFMC (Email, Mobile, Automation Studio, Journey Builder) and Data Cloud (Ingestion, Modeling, Identity Resolution, and Calculated Insights).
• Data Strategy & Integration: Define data models and ETL processes. Design complex integrations between Data Cloud, SFMC, Sales/Service Cloud, and external data lakes (e.g., Snowflake, AWS S3).
• Advanced Personalization: Architect solutions using Marketing Cloud Personalization (formerly Interaction Studio) and Data Cloud Actuations to drive real-time, cross-channel experiences.
• Performance Optimization and Troubleshooting : Monitor and optimize the performance of Marketing Cloud, Data Cloud, and DevOps pipelines, including data processing, campaign execution, and system efficiency. Troubleshoot and resolve technical issues related to configurations, integrations, and data flows
• Identity Resolution: Configure and optimize Identity Resolution rules within Data Cloud to ensure accurate customer stitching across disparate data sources.
• Governance & Security: Establish best practices for business unit structure, data privacy (GDPR/CCPA compliance), and security protocols within the Salesforce environment.
• Technical Leadership: Act as a subject matter expert (SME) for stakeholders, translating business requirements into technical specifications and guiding a team of developers/consultants.

• Bachelor’s degree in computer science, Data Science, or a related field.
• 8+ years of experience in the Salesforce ecosystem, with at least 4+ years in an Architect role.
• Proven track record of delivering at least one full-scale Data Cloud implementation.
• Strong background in data architecture, relational databases, Strong SQL (joins, aggregations, performance tuning) and big data concepts.
• Salesforce Marketing Cloud: Expert-level knowledge of AMPscript, SSJS, SQL, and the SFMC API suite.
• Salesforce Data Cloud: Hands-on experience with Data Streams, Data Mapping (DMO), Identity Resolution, and creating Calculated/Streaming Insights.
• Integration Patterns: Deep understanding of MC Connect, API-based integrations (REST/SOAP), and middleware solutions.
• Web Technologies: Proficiency in HTML/CSS and JavaScript for cloud pages and advanced email rendering.
• Excellent communication skills, with the ability to explain "the why" behind technical decisions to non-technical executives.
• The ideal candidate will hold a combination of the following:
  • Salesforce Certified Marketing Cloud Architect
  • Salesforce Certified Data Cloud Consultant
  • Salesforce Certified Marketing Cloud Consultant
  • Salesforce Certified Marketing Cloud Developer

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At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page .

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community  to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)