Operations Manager, Facilities

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!This job is for a current vacancy.The Role
Medcan is seeking a hands-on Manager, Facilities to lead the safe, reliable and high-quality operation of its flagship clinic at 150 York Street while providing facilities expertise and operational support across Medcan's multi-site network. The role is accountable for the day-to-day performance of the physical environment, including maintenance, repairs, inspections, workplace readiness, vendor coordination, access control, space support and facilities and valet service delivery.Working closely with clinic operations, Hospitality, Clinical teams, Information Technology, Health and Safety, landlords and external service partners, the Manager ensures that facilities issues are anticipated, prioritized and resolved with minimal disruption to clients and team members. The successful candidate combines strong operational discipline with a hospitality mindset, visible leadership and sound judgement in a fast-paced healthcare environment.What You’ll Do
Facilities Operations at 150 York
Lead the day-to-day facilities and maintenance operation for the 150 York flagship clinic, ensuring client, clinical, office and team spaces are safe, functional, clean, attractive and ready for use.Serve as Medcan’s primary facilities contact with the landlord and property management team, coordinating building services, access, maintenance, deliveries, shutdowns, repairs and escalations.Maintain a visible presence throughout the clinic and conduct scheduled and pop-up inspections to identify deficiencies in cleanliness, functionality, safety, presentation and maintenance.Triage facilities requests and work orders, set priorities based on operational and client impact, assign work and follow issues through to verified completion.Oversee preventive maintenance schedules, equipment and asset servicing, furniture, fixtures, workstation inventory, storage and general workplace readiness.Coordinate meeting-room and event set-ups, internal moves, installations and after-hours deliveries or project work as required.
Multi-Site Facilities Support
Provide facilities guidance and responsive operational support to Medcan satellite clinics, partnering with local leaders to assess needs, solve issues and maintain consistent standards.Help establish common facilities processes, inspection routines, service expectations, documentation and escalation pathways across locations.Support new clinic openings, renovations, relocations and service expansions by contributing facilities requirements, operational-readiness reviews, vendor coordination and transition planning.Identify recurring or enterprise-wide facilities risks and opportunities, and recommend practical, scalable solutions that reflect the needs of different sites.
People Leadership and Service Delivery
Lead, schedule, coach and develop Facilities, Maintenance and Valet team members, establishing clear priorities, service expectations and accountability for follow-through.Create a responsive, solutions-focused service culture that recognises the connection between the physical environment, team effectiveness and the client experience.Manage time‑keeping, coverage, workload allocation, training and day-to-day performance, ensuring appropriate support across Medcan’s hours of operation.Build effective working relationships across clinical and operational teams, keeping stakeholders informed and escalating issues at the right time.
Vendor, Contract and Financial Management
Manage relationships with contractors and service providers, including sourcing quotes, coordinating access and work, monitoring service quality and addressing performance concerns.Support competitive bidding, scope development and vendor selection for assigned maintenance, repair and small-to-medium capital projects.Develop and manage facilities operating plans and budgets in partnership with leadership;
monitor spending, validate invoices and identify responsible cost‑saving opportunities without compromising safety, quality or service.Maintain accurate vendor, warranty, service, asset and project documentation.
Safety, Security and Operational Resilience
Partner with Health and Safety and operational leaders to support compliance with applicable health, safety, environmental, accessibility and building requirements.Conduct and document facilities inspections and audits, address identified hazards or deficiencies and support corrective‑action follow‑up.Oversee access‑control administration and physical‑security protocols in partnership with appropriate internal and external stakeholders.Coordinate facilities response to urgent events such as leaks, outages, equipment failures, building alarms and other disruptions;
support business‑continuity and emergency‑read
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