Senior It Service Desk Specialist

Customer-focused service coordination anchors this Senior Support Specialist role at MSP Corp, offered with hybrid or remote work options.You will deliver expert assistance, resolve technical inquiries, and route client requests to appropriate channels. The position combines workstation installation, configuration, maintenance, and troubleshooting with customer communication. You will participate in daily huddles, conduct introductory calls, coordinate team efforts, and provide assistance to other specialists when needed.Key Responsibilities:
Conduct introductory calls with new customersInstall and configure workstation hardware and softwarePrioritize requests and coordinate support team effortsMaintain current Knowledge Base informationEnsure resolutions follow service level agreementsRequirements:
Exceptional customer service orientationStrong written and oral communication skillsStrong interpersonal and collaborative abilitiesAbility to present technical ideas in user-friendly languageAvailability for Monday-to-Friday hours and on-call supportUse customer service, communication, coordination, and workstation support skills to deliver effective senior IT assistance at MSP Corp.
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