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Senior It Service Technician Canada

iA Financial Group

Provide advanced technology service across Montreal, Quebec, Vancouver, and Toronto using Windows, macOS, and Microsoft 365 expertise. This hybrid position requires on-site availability and travel.IA Financial Group seeks a Senior IT Technician for Privileged IT Access Service supporting users in critical environments. You will deliver remote and hands-on assistance, coordinate high-priority requests, and contribute to secure operational continuity. The schedule includes weekday coverage, rotating on-call periods, and a planned 24/7 model from 2027.Key Responsibilities:
Resolve dedicated-line requests with appropriate technical solutionsServe as technical resource for colleagues and share knowledgeCoordinate high-priority requests with related teamsSupport users across offices, events, and other locationsMaintain personalized follow-up and document technical interventionsRequirements:
Minimum five years of information technology experienceAdvanced troubleshooting, access management, security, and configuration experienceProficiency with Windows, macOS, iOS, Android, Teams, and SharePointValid driver’s licence and access to a vehicleAdvanced French and English, written and spokenUse your senior IT service, mobility, and troubleshooting capabilities to support iA Financial Group users across Canada.
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Vacancy posted 2 hours ago
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