Cabot Revelstoke Mountain Lodge - Pre-Opening and Winter 26/27, Night Auditor

Cabot Revelstoke Mountain Lodge is a luxury destination property located at Revelstoke Mountain Resort, one of North America’s most iconic year-round mountain destinations. Known for its legendary powder, expansive terrain, and authentic mountain culture, RMR delivers unforgettable experiences in every season.

Cabot is a globally recognized leader in luxury golf, with a portfolio of award-winning destinations spanning North America and beyond. As part of the Cabot collection, Cabot Revelstoke Mountain Lodge reflects the brand’s commitment to excellence—offering elevated accommodations, thoughtful service, and immersive guest experiences that complement the natural beauty and adventure of Revelstoke.

Position Summary:

The Night Auditor is responsible for delivering warm, professional, and efficient overnight front desk service while completing the hotel’s nightly audit and end-of-day procedures. Reporting to the Front Office leadership team, this role supports late arrivals, early departures, guest inquiries, payment processing, folio accuracy, room and tax postings, revenue reconciliation, and the preparation of daily reports. The Night Auditor plays an important role in maintaining smooth overnight operations by working independently, resolving or escalating guest and operational concerns, coordinating with internal departments as needed, supporting property safety and security, and upholding Cabot’s standards of hospitality, accuracy, confidentiality, and professionalism.

Key Responsibilities

Guest Experience

• Provide warm, professional, and attentive guest service throughout the overnight shift, including late arrivals, early departures, wake-up calls, guest requests, and service recovery
• Complete check-ins and check-outs accurately, verify reservations and payment details, issue room keys, and provide clear information about the property, resort amenities, services, and local area
• Respond calmly and professionally to overnight guest concerns, complaints, emergencies, and special service needs, escalating matters to leadership or the appropriate department when required
• Support a quiet, safe, and welcoming overnight environment by monitoring guest activity, following property procedures, and coordinating with Security, Maintenance, Housekeeping, and other departments as needed
• Uphold Cabot’s luxury hospitality standards in all overnight guest interactions, written communications, and issue resolution

Night Audit & Front Desk Operations

• Run nightly audit and end-of-day procedures in the property management system, ensuring room and tax postings, adjustments, payments, and folio balances are accurate
• Reconcile cash, credit card, debit, deposits, package postings, and other transactions according to company procedures and financial controls
• Review guest accounts, reservations, no-shows, rate discrepancies, billing instructions, routing, and traces to identify and correct errors before the business day rolls over
• Prepare and distribute daily audit, revenue, occupancy, arrivals, departures, and operational reports for Front Office leadership, Accounting, and other departments as required
• Maintain accurate guest profiles, reservations, folios, shift logs, key control records, and handover notes in the property management system
• Complete overnight front desk duties, including phone and email inquiries, guest messaging, reservation support, billing questions, room moves, and shift checklists

Teamwork & Communication

• Work independently during overnight hours while knowing when to escalate guest, operational, safety, or financial concerns to Front Office leadership or the Manager on Duty
• Provide clear shift handover communication for unresolved guest issues, audit exceptions, maintenance concerns, security matters, arrivals, departures, and follow-up items
• Coordinate professionally with Security, Maintenance, Housekeeping, Reservations, Accounting, Food & Beverage, and Front Office teams to support continuity of service
• Participate in training related to night audit procedures, guest service standards, property systems, emergency response, privacy, safety, and operational expectations

Administrative & Operational Support

• Complete nightly logs, audit checklists, discrepancy notes, guest request records, incident reports, and financial documentation accurately and on time
• Protect confidential guest, employee, and financial information by following privacy, key control, cash handling, and document retention procedures
• Support overnight safety and security by following emergency procedures, monitoring public areas as required, documenting incidents, and contacting the appropriate internal or external support when needed
• Prepare the front desk and audit records for the morning team, ensuring reports, cash-outs, deposits, keys, and follow-up items are organized for a smooth transition

Qualifications

• Previous experience in hotel front office, night audit, guest services, reservations, accounting, cash handling, or related customer service is preferred
• Experience using a property management system, point-of-sale system, reservation platform, or accounting-related system is an asset
• Strong numerical accuracy, attention to detail, and ability to reconcile financial transactions, guest folios, and reports with minimal supervision
• Strong guest service skills with the ability to respond professionally to overnight requests, concerns, emergencies, and high-touch service interactions
• Ability to work independently, remain calm under pressure, and make sound decisions during overnight operations
• Excellent written and verbal communication skills, including clear shift handover and incident documentation
• Flexible availability and willingness to work overnight shifts, weekends, holidays, and other shift work as required

Skills & Competencies

• High level of accuracy, organization, and attention to detail when handling transactions, reports, reservations, and guest information
• Professional overnight guest service mindset with the ability to create calm, reassuring, and memorable experiences
• Strong problem-solving and service recovery abilities, especially when working with limited overnight support
• Comfort with audit processes, basic accounting principles, payment reconciliation, and financial confidentiality
• Excellent communication, listening, documentation, and interpersonal skills across guests, colleagues, and leadership
• Ability to multitask, prioritize nightly deadlines, and maintain professionalism during quiet and busy overnight periods
• Comfortable using computers, phone systems, email, property management systems, and guest service technology

Benefits

• Complimentary Season’s Pass to Revelstoke Mountain Resort, providing access to world-class skiing and year-round mountain experiences
• Comprehensive Health, Dental, and Vision benefits following eligibility
• RRSP matching program after 6 months of employment
• Opportunities for career growth and advancement within a dynamic and expanding hospitality organization