Senior Manager, Supply Chain Operations

Senior Manager, Supply Chain Operations Mohawk Medbuy Corporation (MMC) is a national, not-for-profit, shared services organization that supports hundreds of health care providers across Canada, as well as child welfare agencies and other public sector organizations. MMC provides value-driven contracting and procurement solutions for medical/surgical supplies, pharmaceutical products, local sourcing, capital (equipment, FF&E and redevelopment) and nutrition solutions. Other services include data analytics, in-hospital logistics, warehousing, technology, procure-to-pay and accounts payable. With an emerging focus on sustainability and reconciliation with Indigenous Peoples, MMC is actively supporting the creation of a resilient value chain that incorporates environmental, social and governance best practices. Based in Burlington, ON, the organization also has offices in Toronto, Oakville, Thunder Bay, Kingston, Brantford, London and Chatham, and a distribution centre in Oakville. Learn more: We are currently recruiting for a Senior Manager, Supply Chain Operations to support our In-Hospital Logistics team. This position would require the individual to be onsite 5 days per week split between Victoria Hospital & Children's Hospital (800 Commissioners Rd E, London, ON N6A 5W9) and University Hospital (12 Perth Dr, London ON N6G).

Position Overview

The Senior Manager, Supply Chain Operations oversees the logistics operations of London Health Sciences Centre (LHSC), ensuring seamless flow of equipment and supplies into the hospitals. Works closely with LHSC leaders on site as well as colleagues centrally at MMC. Strategic planning and collaboration with Hospital Clinical, Hospital Finance, MMC Sourcing, MMC Purchasing and Data Management to ensure timely execution of contracts. Ensures hospital staff are recruited, trained, and supervised as required by the collective bargaining agreement.

Key Responsibilities

Supply Chain Management:

• Strategic management of all supply chain functions related to the site (Logistics, Shipping/Receiving, Warehousing, Distribution, and Purchasing where applicable)
• Has full oversight of Just-In-Time (Stockless) supply chain and hospital relationship with the 3PL provider.
• Build a strong relationship with LHSC stakeholders to ensure MMC alignment with the hospital's initiatives.
• Ensures all customer service levels and KPI's are maintained at a high level and that information is presented at monthly/quarterly reviews.
• Manages the escalation and follow up on critical backorders, recalls and other disruptions
• Ensure the annual Par-Review of JIT department supply carts is completed.
• Ensure inventory systems are kept up to date, and a high level of accuracy is achieved.
• Oversee cycle counting and year-end inventory process
• Ensure alignment of pandemic supply strategy with MMC and the LHSC.
• Coordinates and participates in LHSC on-call schedule.
• Acts as a primary logistics contact and problem solver for emergencies, hospital codes, and pandemic response.
• Leads weekly huddles with Supervisors and in-hospital teams to ensure customer/hospital priorities are being met.

Human Resources Management:

• Complies with all MMC and LHSC Human Resources protocols and all regulatory bodies' requirements, the Collective Agreement and accrediting agencies.
• Recruits, coaches, mentors, evaluates, and manages the performance and development of staff.
• Participates in Human Resource planning process, discipline and labour management activities.
• Oversees LHSC payroll and procedures, and approves where required.

Leadership and Managerial:

• Demonstrates and promotes MMC and LHSC culture, values and management philosophy.
• Builds collaborative relationships with customers and employees.
• Coaches/mentors the MMC Supervisors, SMC's and the in-hospital teams (Storekeepers, Shipper/Receivers, Controllers and Buyers).
• Sets high standards of excellence, leading by example, clarifying roles and responsibilities, providing clear directions and priorities, monitoring and celebrating progress and achievement.

Financial:

• Maintain cost control in accordance with MMC and LHSC budget and participates in the budget process and variance analysis.
• Manage operations budget and inventory

Customer Satisfaction:

• Establishes and maintains effective working relationships with hospital department managers, hospital executive leadership, patients, contractors, suppliers and the community to ensure customer satisfaction.
• Fosters a "Customer-Centric" culture within the department

Health and Safety:

• Actively participates in the LHSC Health and Safety Program by undergoing safety training/education.
• Ensures that all incidents/accidents/hazardous conditions are investigated promptly, the reports are completed on time and submitted as required, and corrective actions are taken.

Qualifications and Skills

Education, Training, and Experience

Mandatory

• Post secondary degree in business or supply chain related field
• 6-8 years management experience in a supply chain related field (Hospital, Warehousing, CPG)
• 3-5 years people leadership experience with 3+ direct reports, 20+ indirect.

Preferred

• NISCL, SCMP, P.Log or other supply chain
• 5+ years' experience supervising in a union environment and familiarity with collective bargaining
• 1-3 years' experience implementing operational changes, continuous improvement or LEAN processes
• 1-3 years' experience with materials management or supply chain software (Meditech, SAP, Allscripts, or other)

Travel

• Ability to travel to Mohawk Medbuy offices if required.

As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Human Resources.

MMC is a Healthcare of Ontario Pension Plan (HOOPP) employer offering a comprehensive benefits package. The targeted salary range for this position is $110,729 - $121,793. This job posting is for a new vacancy.

Qualified candidates with a desire to join our innovative team are invited to submit their application in Dayforce.

At MMC, people remain at the center of our hiring process. We may use artificial intelligence (AI) tools to support certain aspects of recruitment, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are designed to assist our recruitment team and do not replace human judgment or decision-making. Every candidate is reviewed and evaluated by qualified individuals, and all hiring decisions involve meaningful human oversight. We take steps to help ensure our use of AI is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should any accommodation be required. Mohawk Medbuy is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).