Operations Manager (Branch Manager)
Full-time
Axe Staffing & Recruiting
Job Responsibility:
Objectives: The purpose of your role is to lead the service team in London and maintain the day-to-day functions of the department, while focusing on both financial and service levels.
Operations Manager Responsibilities:
Promoting safety first and ensuring all safety protocols are followed.
Follow the Guiding Principles and Customer First Pledge to promote a positive culture within the service team.
Building strong service relationships with customers to enhance the performance and profitability of the branch.
Monitoring the development and training of staff both internally and through dealer and industry courses.
Developing strong relationships, working collaboratively and cross functionally with other departments.
Hiring and retaining technicians on staff.
Regular meetings with respective teams to ensure alignment.
Controlling of all activities relating to the maintenance of service vans and the efficient operations of dispatch services.
Ensuring technicians are charging fair time to all work orders internally and externally.
Managing department warranty matters.
Tracking of PM Completion rates and segment work derived from PM's.
Contributing through being actively engaged in strategic initiatives and projects for the benefit of the entire organization.
Ensuring payroll for Technicians is submitted in a timely manner.
Reviewing invoices and quotes to ensure accuracy.
Maintain all current policies and procedures to ensure consistent operations across all branches.
All other duties as assigned.
Benefits:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Stock options
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
- Bonus pay
- Minimum of 5 years of experience in operations management or related field
- Demonstrated leadership skills and ability to manage a team
- Strong knowledge of operational processes and procedures
- Excellent problem-solving and decision-making abilities
- Proven track record of achieving operational targets and goals
- Exceptional communication and interpersonal skills
- Ability to analyze data and make data-driven decisions
- Proficiency in Microsoft Office Suite and other relevant software
- Flexibility to adapt to changing business needs and work in a fast-paced environment
- Strong organizational and time management skills
- Bachelor's degree in Business Administration or a related field (preferred)
Vacancy posted 1 day ago
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