Operations Manager (Branch Manager)

Job Responsibility:

Objectives: The purpose of your role is to lead the service team in London and maintain the day-to-day functions of the department, while focusing on both financial and service levels.

Operations Manager Responsibilities:

• Promoting safety first and ensuring all safety protocols are followed.

• Follow the Guiding Principles and Customer First Pledge to promote a positive culture within the service team.

• Building strong service relationships with customers to enhance the performance and profitability of the branch.

• Monitoring the development and training of staff both internally and through dealer and industry courses.

• Developing strong relationships, working collaboratively and cross functionally with other departments.

• Hiring and retaining technicians on staff.

• Regular meetings with respective teams to ensure alignment.

• Controlling of all activities relating to the maintenance of service vans and the efficient operations of dispatch services.

• Ensuring technicians are charging fair time to all work orders internally and externally.

• Managing department warranty matters.

• Tracking of PM Completion rates and segment work derived from PM's.

• Contributing through being actively engaged in strategic initiatives and projects for the benefit of the entire organization.

• Ensuring payroll for Technicians is submitted in a timely manner.

• Reviewing invoices and quotes to ensure accuracy.

• Maintain all current policies and procedures to ensure consistent operations across all branches.

• All other duties as assigned.

Benefits:

• Casual dress

• Company events

• Company pension

• Dental care

• Disability insurance

• Employee assistance program

• Extended health care

• Life insurance

• On-site parking

• Paid time off

• Stock options

• Vision care

Schedule:

• 8 hour shift

• Monday to Friday

Supplemental pay types:

• Bonus pay

• Minimum of 5 years of experience in operations management or related field
• Demonstrated leadership skills and ability to manage a team
• Strong knowledge of operational processes and procedures
• Excellent problem-solving and decision-making abilities
• Proven track record of achieving operational targets and goals
• Exceptional communication and interpersonal skills
• Ability to analyze data and make data-driven decisions
• Proficiency in Microsoft Office Suite and other relevant software
• Flexibility to adapt to changing business needs and work in a fast-paced environment
• Strong organizational and time management skills
• Bachelor's degree in Business Administration or a related field (preferred)