Service Supervisor, Transit Operations

Job ID : 3443

Openings : Up to eight (8)

Jurisdiction: Civic Middle Management

Division: City Operations

Department: Transit

Branch: Transit Operations & Training

Location Name : Regina, Saskatchewan, CA

Type of Posting: Internal & External

Employment Type :

Hourly Salary: $36.21 - $45.38(2024 rates)

Date Posted : April 20th, 2026

Closing Date: April 28rd, 2026.

Land Acknowledgement

We are proud to reside on Treaty 4 Territory and the traditional lands of the Cree, Saulteaux, Dakota, Nakota, Lakota, and Métis Nation, honoring and respecting these Nations and ancestors of this territory and grateful to be here. Regina is committed to building trust and creating true partnerships with Indigenous peoples.

Equity, Diversity & Inclusion

The City of Regina is an equal opportunities employer dedicated to fostering a respectful, collaborative, inclusive, and barrier-free workplace, allowing everyone to achieve their full potential. We value diversity as a key to our success and encourage all qualified candidates, including Indigenous peoples, people of colour, 2SLGBTQIAP+ individuals of all genders, people of disabilities, and members of equity-deserving communities, to apply.

The City of Regina is committed to ensure accessible and accommodating processes during the application and selection phases. If you need accommodation at any point during the recruitment process, please inform our Talent team and we'll collaborate with you to address your requirements.

Position Summary

Under the general supervision of the Superintendent, Transit Operations, this employee supports administrative functions of the Transit Operation’s Branch and provides on-road oversight of Transit services.

Key Duties & Responsibilities

• Provide on road supervision of Transit services, offering guidance, mentorship and support to Bus Operators and Relief Service Supervisors while interacting with the public to promote safety and service excellence.
• Maintain a visible presence at transfer hubs, schools and public locations to enhance safety, deter incidents and support effective de escalation and positive engagement.
• Respond to and manage Transit related incidents by supporting operators, investigating events, liaising with internal stakeholders and external agencies, and communicating outcomes to senior management.
• Lead and assist with performance management, attendance monitoring and labour relations matters, including interpretation of collective agreements, corrective discipline and employee support programs.
• Investigate passenger complaints, safety concerns and operational incidents, identifying trends and recommending strategies to reduce risk and improve service delivery.
• Coordinate with internal departments and external partners regarding routing changes, special events, emergencies, road conditions and snow removal to minimize service disruption.
• Monitor and evaluate routes, schedules and ridership, support operator scheduling and recognition initiatives, ensure Occupational Health and Safety compliance and perform other related duties as required.

Key Qualifications

• Typically the qualifications for this positions require a University degree in Social Sciences, Urban Planning, or a related discipline, or a combination of education and experience.
• Two to three years of related experience in the Transit Industry.
• Strong knowledge of Transit Operations including personnel, equipment, standard operating procedures, traffic safety standards, professional driver regulations, scheduling and dispatch practices.
• Sound understanding of collision scene safety and the ability to work effectively with emergency services to protect operators, passengers and the public.
• Strong decision making and problem solving skills, with the ability to work independently, assess complex situations, prioritize effectively and manage resources in a dynamic environment.
• Effective communication and interpersonal skills, including clear written documentation, accurate information sharing and the ability to build positive working relationships with staff, City personnel and the public.
• Proven ability to perform under pressure using sound judgment, de escalation techniques and self control, with proficiency in computer systems and compliance with Provincial and City Occupational Health and Safety requirements.

Working/Other Conditions

• Note: A majority of the work in this this position is performed outside the office, on foot or riding buses, and requires availability during early mornings, evenings, and weekends in all weather conditions.
• Class two (2) driver’s license with air endorsement

Additional Requirements:

• Successful candidates may be required to provide a satisfactory criminal record check per the City of Regina's Criminal Record Check Policy.
• Proof of education is required.
• Additional assessments may be conducted to evaluate competencies, skills, and knowledge.

At City of Regina, we offer competitive compensation, health and wellness benefits, and growth through educational support and in-house courses. If you’re passionate about public service and making a difference, apply now!

For detailed job descriptions, CBAs, and application tips, visit our Applicant & Job Resources page .

Note: Only applications submitted via our online application system are accepted