General Manager - Automotive (51st Street)

Overview

At Boyd Autobody & Glass, our teams work to provide the elite infrastructure and supportive environment you need to be the best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Benefits

• Competitive Pay
• Medical, Prescription Drug, Dental & Vision benefits effective after 1 month of employment
• RRSP with company match
• Annual Paid Vacation Time Off
• Career Growth Opportunities
• Ongoing Training
• Professional Atmosphere, Great Working Conditions with Dynamic Leadership
• Voluntary Daily Pay option available

Job Description

The General Manager’s primary responsibility is providing an exceptional customer experience while leading and maintaining the day-to-day operation of the store in compliance with policies and procedures. The General Manager is responsible for coaching each team member’s performance and success in their individual roles, promoting and maintaining the highest quality standards of professionalism in serving all customers, and working with team members to achieve the repair facility’s KPIs.

Key Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan
• Lead and manage all repair facility personnel
• Oversee hiring, training, corrective action and termination
• Prepare and manage the annual and monthly operating budget of the collision center
• Forecast, target and track monthly sales, profit and expenses
• Set performance targets and deliver formal annual performance reviews and informal monthly performance reviews
• Monitor and maintain all A/P and A/R relating to the Collision Center
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code
• Open and close the facility daily as per established procedures
• Conduct or coordinate daily production meetings/walks to oversee work in progress and delivery dates
• Manage all estimates and store capacity
• Facilitate monthly Health & Safety and staff meetings; attend monthly managers meetings
• Attend training, information sessions and workshops recommended by our Leadership Team
• Maintain a clean and organized repair facility at all times
• Monitor all maintenance required for all shop equipment, including the paint booth
• Maintain the Boyd Group KPIs (Sales/ GP/ EBITA /BHPD/ NPS/ WOW Scores)

Minimum Education and Experience

• Post-Secondary Education or equivalent
• Minimum of 3 years leadership experience in a collision repair environment or similar role

Required Knowledge, Skills & Abilities

• Communicate clearly both verbally and in writing
• Ability to multitask and function well in a fast-paced environment
• Strong knowledge of Google platform and Microsoft Office
• Strong attention to detail with a high degree of accuracy
• Capability to engage with all levels of employees
• Ability to motivate others utilizing effective coaching tools and management skills

Other Requirements

• Valid driver’s license required

Compensation

$80,000 - $90,000 per year, plus Bonus. Compensation is commensurate with skill, education, and experience.

Equal Employment Opportunity

Boyd Autobody & Glass is a proud equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information.

AI Disclosure

At The Boyd Group and all affiliated companies, we do not use artificial intelligence or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.