Senior Enterprise Customer Success Manager

Own enterprise customer growth at Klue through renewals, expansion, and AI platform adoption. Work office-first with hybrid flexibility in Vancouver, Toronto, or London.As a Senior Customer Success Manager, Enterprise, you manage relationships from onboarding through renewal and expansion. You connect customer goals with Klue outcomes, lead account teams, and identify risk early. The work centers on competitive intelligence, measurable ROI, stakeholder alignment, and commercial accountability.Key Responsibilities:
Own renewals, expansion targets, forecasting, and commercial outcomesDrive AI agent activation, integrations, and platform completenessMap customer outcomes and document quarterly ROI momentsBuild relationships across champions, executives, and economic buyersLead cross-functional account teams without direct authorityRequirements:
Commercial customer success experience with direct revenue accountabilityTrack record managing renewals and expansion targetsAbility to coordinate cross-functional teams without direct authorityStrong discovery, change management, and multi-threading skillsTechnical curiosity and active day-to-day AI tool usageBring enterprise relationship leadership, commercial fluency, and AI curiosity to Klue’s customer success team.
#J-18808-Ljbffr