Enterprise Customer Success Manager Canada
Samsara
Remote across Canada, this Enterprise Customer Success Manager role centers on IoT platforms, strategic problem-solving, and trusted customer partnerships.At Samsara, you will support top enterprise customers after implementation, understanding fleet challenges and customizing the Connected Operations Cloud. You will work cross-functionally with Sales, Support, Sales Engineering, and Product. The role focuses on helping physical operations become safer, more efficient, and sustainable.Key Responsibilities:
Partner with enterprise customers on fleet challenges and platform customizationCompose success plans with objectives, metrics, timelines, and barriersOrchestrate executive business reviews with customer decision-makersConduct workflow workshops and recommend operational changesMentor Customer Success and Support teamsRequirements:
Four or more years in senior Customer Success, account management, or consultingExperience supporting technical products;
enterprise SaaS preferredStrong prioritization, emotional intelligence, and problem-solving skillsTrust-building communication with executives, leaders, and software usersBachelor’s degree and willingness to travel up to 25%Bring enterprise customer success, technical understanding, and strategic communication to Samsara’s connected operations customers across Canada.
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Partner with enterprise customers on fleet challenges and platform customizationCompose success plans with objectives, metrics, timelines, and barriersOrchestrate executive business reviews with customer decision-makersConduct workflow workshops and recommend operational changesMentor Customer Success and Support teamsRequirements:
Four or more years in senior Customer Success, account management, or consultingExperience supporting technical products;
enterprise SaaS preferredStrong prioritization, emotional intelligence, and problem-solving skillsTrust-building communication with executives, leaders, and software usersBachelor’s degree and willingness to travel up to 25%Bring enterprise customer success, technical understanding, and strategic communication to Samsara’s connected operations customers across Canada.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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