Front Office Operator

Job Responsibility:

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Provide phone call (inbound/outbound), email and technical support to Customers, Service Delivery Team Members, Field Associates, and Business Management Team Members, sharing in the responsibility of meeting customer service performance expectations.

• Supporting customers and field service technicians via phone calls and email requests
• Supporting customers via internal toolsets and systems
• Participating in conference calls as required
• Escalating urgent service needs and related issues and concerns to appropriate management team

Required Qualifications

• Education or equivalent work experience required.
• Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
• Experience in customer service, banking, call center, field service or high-volume production scheduling preferred
• Experience and understanding using Microsoft Office Suite (Outlook, Excel, Word, MS Teams
• Fluent French language skills (Written and spoken) as well as business English skills (Written and spoken) required.
• Demonstrate the ability to communicate (oral/written) effectively in English and French, interface with customers and function well within a team environment
• Ability to learn new systems/software in above average time frame
• Required hours : 7:00 AM- 3:30 PM Monday - Friday

Preferred Qualifications

• Strong analytical and problem-solving skills
• Reliable and dependable
• Ability to use logic and understand business efficiency

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