Retirement Services Team Manager
Manulife
Guide retirement service delivery and team development for Manulife’s Canada business from a hybrid workplace in Waterloo, Ontario.This Manager leads teams serving retirement clients, advisors, small businesses, market sources, and internal partners. You will oversee relationship management, onboarding support, service operations, and sales support while reinforcing quality, productivity, and turnaround objectives. The position also supports retention, growth, and employee development.Key Responsibilities:
Coach teams supporting retirement clients and market sources nationwideGuide small business advisor engagement and solution adoptionOversee shared mailboxes, workflows, reporting, and client deliverablesRecruit, onboard, develop, and support team members’ career growthUse metrics and feedback to optimize resources and processesRequirements:
Five to seven years in client service or related fieldsExperience managing multiple priorities in a fast-paced environmentStrong analytical, organizational, communication, and coaching abilitiesExperience with operational support team leadershipBachelor’s degree or industry designation preferredApply retirement services leadership, service operations, and team development skills across Manulife’s national Canada Retirement business.
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Coach teams supporting retirement clients and market sources nationwideGuide small business advisor engagement and solution adoptionOversee shared mailboxes, workflows, reporting, and client deliverablesRecruit, onboard, develop, and support team members’ career growthUse metrics and feedback to optimize resources and processesRequirements:
Five to seven years in client service or related fieldsExperience managing multiple priorities in a fast-paced environmentStrong analytical, organizational, communication, and coaching abilitiesExperience with operational support team leadershipBachelor’s degree or industry designation preferredApply retirement services leadership, service operations, and team development skills across Manulife’s national Canada Retirement business.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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