BUSINESS SERVICES ASSISTANT

Location: Owen Sound, OntarioType: In the OfficeOur Owen Sound branch is looking for a Business Services Assistant to join our team! The successful candidate will provide administrative support across key corporate programs, including mobile devices, fleet operations, compliance initiatives, and business systems, while delivering exceptional customer service and supporting day-to-day business operations.

Troy Life & Fire Safety Ltd . is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is proudly Canadian. We are an employee-owned company with over 1400 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future. Troy is a 2025 and 2026 winner of the Canada's Best Managed Companies program! This position is for a current vacancy.

Responsibilities

• Respond to telephone and email inquiries in a professional, courteous, and customer-focused manner.
• Coordinate and administer the corporate mobile device program, including device assignments, inventory management, troubleshooting, accessory procurement, and device lifecycle activities.
• Support the administration of the corporate fleet program by maintaining fleet records, processing service requests and recalls, managing documentation, and coordinating fuel card and insurance-related activities.
• Administer routine fleet-related requests, including PIN retrieval, verification letters, exception reporting, and lost or stolen card processing.
• Assist with the implementation and ongoing administration of GPS fleet tracking systems, including data entry, reporting, system maintenance, and user support.
• Support corporate fleet, insurance, and compliance programs through accurate recordkeeping and administrative coordination.
• Provide administrative support to the Fire Products team through data entry, reporting, and document management.
• Assist with data preparation, validation, and record maintenance to support ERP and other business system initiatives.
• Maintain accurate records and documentation while ensuring data integrity, confidentiality, and compliance with organizational standards.
• Develop and maintain positive working relationships with employees, vendors, and service providers.
• Perform other related duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Previous administrative experience preferred; experience supporting corporate mobile device or fleet programs is considered an asset.
• Proficiency in Microsoft Office Suite and the ability to quickly learn and utilize new software and business systems.
• Strong organizational, time management, and multitasking skills, with the ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Excellent attention to detail and a demonstrated ability to maintain accurate records and ensure data integrity.
• Strong customer service, interpersonal, and relationship-building skills.
• Excellent verbal and written communication skills.
• Demonstrated analytical, problem-solving, and critical-thinking abilities.
• Self-motivated and adaptable, with the ability to work effectively both independently and collaboratively within a team environment.
• Professional, dependable, and committed to delivering high-quality administrative support.

Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a comprehensive benefits program with paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both. Salary: $42,000 - $46,000/annum dependent on related experience. Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.