Café and Office Manager

Job Responsibility:

About Us

We are a well-funded, hyper-growth company looking for a Café and Office Manager. If you've ever dreamed of working with a fast-moving, top-tier organization, then this is your chance. Some details about our business:

• MobSquad solves the significant and growing technology talent shortage faced by North American start-ups and scale-ups. MobSquad hires technology talent facing US work visa issues to provide technical and consulting services to clients across North America. MobSquad also has unfettered access to top-tier global technology talent which it can relocate to Canada to provide technical services to Canadian as well as US clients on an exclusive, long-term basis. MobSquad enables Canadian work visas to be issued for technology professionals and their respective families within four to six weeks, and Canadian permanent residency to be obtained within 12 months.
• We're a Certified B corporation, and have made numerous contributions to charitable organizations, as well as a financial commitment to the Upside Foundation. We believe we are playing a key role in enhancing Canada's innovation economy, and have received financial support from the Government of Canada, Province of Alberta, Province of Nova Scotia, and City of Calgary, to support this ambition.
• For our workplace culture, we have been consistently recognized as one of the Best Workplaces in Canada by Great Place To Work, as well as recognized specifically for being one of the best workplaces nationally for: inclusion; mental wellness; giving back; youth; and technology. We were also recognized as one of Canada's Best Start-Up Employers by Forbes.
• For our innovative business model, we have been featured in numerous media outlets including: The New York Times; The Wall Street Journal; The Washington Post; NPR; Freakonomics Radio; Bloomberg; The Financial Times; the Chicago Sun-Times; the Los Angeles Times; CBC; Global News; The Globe and Mail; International Business Times; MIT Technology Review; Nikkei Asian Review; The Economic Times of India; BetaKit; and The Information.
• Harvard Business School published a case study on MobSquad, and Harvard Business Review featured us in an article that appeared on the cover of their November/December 2020 edition.
• You can learn more about us on our website: mobsquad.io

About the Role

As the Café and Office Manager, you will manage daily operations of the MobSquad Calgary Café and Office, as well as run events hosted by MobSquad. You will create a shared space that is inviting, exciting, and offers the best coffee experience in Calgary. You will be representing the MobSquad brand to our community, and you will be the welcoming presence that sets the tone for any visitor's experience.

Some of your responsibilities will include:

• Ensuring high-quality customer service in the MobSquad Café while taking orders, serving food and preparing drinks, and managing the POS system. Café hours are 8:00am to 5:00pm, Monday to Friday.
• Leading and managing the Front of House/Barista team, including all related staffing and shift scheduling activities; developing and improving shared Cafe and Office management procedures.
• Monitoring and ordering inventory; ensuring all expenses and invoices are dealt with appropriately for both the Café and office space.
• Building and maintaining relationships with customers as well as external vendors and partners.
• Ensuring a smooth opening and closing of the Café each day, including managing all related processes and tasks.
• Working closely with the Head of Finance to manage the Café P&L, including generating and presenting ideas on growing revenue and managing costs.
• Managing MobSquad Café's social media presence as well as generating marketing ideas to grow the Café's customer base.
• Meeting the needs of all internal and external users of the MobSquad office; responding to user requests; maintaining general office cleanliness and ensuring user adherence to office policies.
• Coordinating events and meetings hosted at the MobSquad Calgary Office, including those hosted by MobSquad as well as those hosted by external parties; ensuring the space is always welcoming and perfect.

About You

• You have demonstrated experience in a café or restaurant management role, including overseeing day-to-day operations, leading a team, managing inventory and expenses, and generating new ideas to grow the business.
• You have strong coffee knowledge and latte art skills, with a passion for providing customers with a high-quality experience.
• You have ProServe certification or are willing to pursue it.
• You have strong communication skills, both written and verbal.
• You have high EQ - you are able to interpret and understand the emotions of our café customers and barista team, you are genuinely curious about other people, and you are comfortable initiating conversations with strangers.
• You know that start-up life involves a high level of dedication to work, as well as continual adaptation and change. You are excited about this style of work, and about being involved in the various aspects of our ever-growing, ever-changing, business.
• You are a jill- or jack-of-all-trades, and the opportunity to wear multiple hats on any given day excites you.
• You possess a strong work ethic and common sense; you are kind, courteous, empathetic, and respectful, and you are comfortable both receiving and providing constructive feedback.
• You are detail-oriented, and have fantastic organizational skills.
• You can work well independently, but also seamlessly as part of a larger team; you have a natural tendency to be highly responsive both internally and externally.
• You care about making an impact and want to work with a company that has a strong social mission, helping amazing people build roots in Canada.

What You'll Get at MobSquad

• A full-time position that offers competitive compensation.
• A benefits program delivered through our bespoke digital platform, giving you control, choice, and flexibility. This includes options for health (e.g., medical, dental, vision), wellness (e.g., gym, workout gear, massage, transit), and RRSP (retirement savings).
• A downtown office location in Calgary with first-rate amenities.

At MobSquad, we support and encourage building a work environment that is diverse, inclusive, and safe for all. We invite and welcome applicants of all backgrounds, regardless of race, religion, sexual orientation, gender identity, national origin, or disability.