Customer Partnership Manager

Job Responsibility:

Pets are our passion, safety is our promise and progress is our pledge. We work smarter, not harder. As a result, we're widely known as a ‘Best Place to Work'. We make some of the world's most popular and trusted food brands and are committed to advancing the science, health and food products for pets.

Position Snapshot Business area: Nestlé Purina PetCare Canada Location: Mississauga, ON located at 2500 Royal Windsor Dr, Mississauga ON L5J 1K8; Hybrid

A little bit about us As a company made up of pet owners, we believe that pets and people are better together. If you share our passion for pets and you're looking for a career where you can take ownership, collaborate and contribute to challenging, satisfying and meaningful work, then you are the type of person we want at Nestlé Purina PetCare Canada. We are a leader in the pet care and pet nutrition industry, producing Canada's best loved brands including Alpo ®, Beneful ®, Beyond ®, Dog Chow ®, Cat Chow ®, Fancy Feast®, Friskies®, Tidy Cats®, Pro Plan®, Purina ONE® and many more. Join us in enriching the lives of pets and the people who love them.

What to Expect: We are looking for a Customer Partnership Manager based at our Nestle Purina PetCare Canada location in Mississauga, Ontario reporting into the Sr. Customer Partnership Manager, Category and Shopper Insights.

The Customer Partnership Manager will use sales data, customer research, market data, and industry information to better meet the needs of our unique consumer, to optimize performance. You will develop, formulate, and execute strategies including assortment planning, shelving recommendations, floor planning, and best in class recommendations across 4Ps for the pet category.

A day in the life:

• You are a subject matter expert with the pet category and up to date with industry trends.
• Actively develop relationships with retail partners at buyer level
• Passionate about storytelling, evaluating market trends and customer behavior.
• Drive strategic recommendations for customers thorough category review and analysis of 4P's: Price, Presence, Placement, and Promotion.
• Skilled in developing assortment strategies and future state planograms recommendations.
• Acts as the “store-level” and Industry expert for our customers through continual retail visits and analysis of industry resources.
• Create and build fact-based tools, scorecards, and presentations to provide category insights to customer.
• Challenge existing strategies and concepts, increase current knowledge base and insight through testing of new ideas.

Role Requirements

• 3+ years of experience in Category Management/Insights or Key Account Sales in CPG industry
• Completion of a University Degree in Business Administration with a focus on sales or marketing
• Knowledge of CPG industry sources and uses, vendors and their tools syndicated sales data, Nielsen, space management software (JDA), Numerator, Retailer POS portals
• Planograms building expertise, JDA space planning experience is an asset.
• Effective communication and management skills are required to express analytics and deliver presentations to various levels within the organization and externally to customers.
• Proficient in gathering data and storytelling to deliver actionable insights and effectively communicating them to both retailers and internal teams through compelling narratives.
• Understanding of the Canadian retail environment is an asset.

Preferred Skills

• Proven ability to manage multiple tasks with excellent time and project management while paying attention to detail.

Benefits

• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
• Company matched pension plan
• Four weeks of Vacation and five personal days (Personal Paid Holidays)
• Flexible and hybrid work arrangements
• Excellent training and development programs as well as opportunities to grow within the company
• Access to Educational Assistance & Tuition Reimbursement
• Bonus eligibility
• Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
• Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
• Adoption benefits to remove some of the financial barriers associated with adoption
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
• Bring your dog to work!

What you need to know We will be considering applicants as they apply, so please don't delay in submitting your application. Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process. #LI-Hybrid

Nestlé is 308,000 employees strong and are driven by the purpose of enhancing the quality of life and contributing to a healthier future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic international working environment with constant opportunities for development. Want to learn more? Visit us at