Bilingual Disability Claims Case Manager

Assess disability claims and support recovery remotely across Canada with Manulife, using bilingual communication and analytical reasoning daily. Guide plan members through illness, injury, and return-to-work decisions.

As a Bilingual Disability Case Analyst/Case Manager, you will manage claims within Absence Management Consultative Services, Short-Term Disability, or Long-Term Disability. The position involves contractual, medical, and vocational assessment, stakeholder collaboration, and benefit communication. You will support clients across Canada from a remote work setting.

Key Responsibilities:

• Manage dedicated caseloads against service-level agreements and turnaround targets
• Assess claims using contractual, medical, and vocational considerations
• Collaborate with plan members, sponsors, providers, and internal partners
• Communicate claim decisions, including difficult decisions, clearly
• Complete calls, emails, administration, and benefit-related letters

Requirements:

• Full bilingual proficiency in French and English
• Timely, sound decision-making under tight deadlines
• Strong organization and prioritization skills
• Comfort handling incoming and outgoing calls
• Healthcare degree or equivalent experience is an asset

Apply your bilingual communication, claims assessment, and disability management skills as a remote Manulife Case Manager across Canada.