Enterprise Relationship Manager

At
Echoworx, we're not just building features — we're solving the toughest challenges in enterprise security. We help the world's largest regulated institutions protect every sensitive message that leaves their firewall: banks navigating DORA, insurers scaling secure customer communications, and healthcare systems protecting clinical data at speed. We eliminate friction, build compliance-driven systems, and keep the world's most scrutinized organizations operational and trusted.This is a $15 billion market in motion — and this role sits at the front of it. Not in sales. Not in engineering. In the relationships that make everything else possible. The institutions we serve don't respond to cold outreach. They move through trust built over time, inside communities they already belong to.This role exists for someone who earns trust where it cannot be bought.
We are seeking an Enterprise Relationship Manager (ERM)
reporting to the Director, ABM. This is a marketing position, not sales.What You’ll Do:
Think like a journalist. Operate with the discipline of an intelligence professional. Know our target accounts better than anyone outside their walls — their pressures, their priorities, their buying teams, and the relationships that connect them.Investigate.
Write precise, layered prompts. Use AI as a deep research engine — not a shortcut. Map org charts, reporting lines, regulatory exposure, and the quiet alliances that shape decisions. Know who influences, who signs, and who blocks.Inform.
Surface everything you learn to the ABM team. They build the plans and strategies. You are the source.Write.
Turn technical input from our experts into sharp, credible content — articles, whitepapers, and thought leadership on encryption, data sovereignty, and compliance mandates.Host.
Moderate webinars, panels, and podcasts. Set the questions. Drive the conversation. Keep it focused and useful.Connect.
Earn access through genuine dialogue, interviews, and industry events across the Americas and EMEA. No pitches.Amplify.
Bring the security leaders you’ve built trust with into our content — as guests, contributors, and participants in invitation-only sessions.Hold.
Own the relationship through buying cycles of 6 to 18 months. When the moment is right, you make the introductions.Non-Negotiables:
If any line below doesn’t describe you today, this role is not the right fit.Journalism or investigative research background.
3+ years in business or technology journalism, investigative research, or industry intelligence.Advanced AI research fluency.
If your strongest AI use case is drafting emails, stop here.Ability to read people and room dynamics quickly.
You build rapport through conversation.Track record of self-directed work.Demonstrated patience across long relationship cycles.Credibility with senior executives.
You are comfortable holding a conversation at that level.International and cross-cultural experience.
You can travel internationally when required.Need a script before you can open a conversationMeasure success in activity rather than accessWant ownership of deals, strategy, or outcomes beyond the relationshipTreat relationships as transactionsWhy Join Echoworx?
We understand that great relationships — like great work — don’t survive burnout. While we tackle some of the hardest security challenges in the industry, we prioritize collaboration, balance, and genuine connection. Protecting the world’s most sensitive communications is easier when you enjoy the company you keep.Flexibility that works for you:
Fully remote, in-office at our York Mills location, or a hybrid mix — it’s your choice.Connection beyond the work:
From virtual meetups to in-person events, we invest in building meaningful relationships — internally and externally.Convenient office access:
For those who commute, our Toronto office is right off the 401 and public transit.What We Offer:
Company Matching Group RRSP:
Build your future with our support.100% Company-Paid Group Benefits:
Comprehensive coverage for you, your spouse, and dependents.Health and Wellness Perks:
Onsite gym and discounts with partnered gym memberships.Learning and Development Allowance:
Stay sharp with ongoing skill development.True Flexibility:
Fully remote and hybrid options to fit your life.Echoworx may use artificial intelligence (AI) tools to support segments of the hiring process, including reviewing applications, screening resumes, or assessing responses. These tools assist our recruitment process but do not replace human judgment. All final hiring decisions are made by humans.Echoworx
is an equal opportunity employer, and we welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
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