Customer Service Representative

We are looking for a Customer Service Representative to join our branch team on a contract basis. In this member-facing role, you will provide attentive day-to-day support while assisting with routine banking and administrative activities in a low-volume branch environment. This opportunity is well suited to someone who communicates clearly, understands core banking processes, and enjoys delivering reliable service to members.Responsibilities:• Welcome members at the branch and respond to inquiries with a detail-oriented, service-focused approach• Assist with everyday banking support by handling transactions and addressing questions related to credit, debit, and general account services• Support branch operations through administrative tasks such as document preparation, data entry, appointment coordination, and record maintenance• Manage inbound calls and email correspondence promptly, ensuring member requests are directed and resolved efficiently• Work closely with branch colleagues to help maintain smooth daily operations and consistent member service• Use Microsoft Word and Excel to prepare forms, update information, and complete routine reporting as needed• Process service requests accurately while following established banking procedures and compliance requirements