Commercial Insurance Advisor - IBU Service team

Compensation & Benefits

Salary range (not limited to): $48,300 - $59,100 per annum for a 35‑hour workweek.
Incentive plan: commissions and other performance incentives with an expected, but not limited, payout potential of 10‑15% of salary, subject to personal and team performance.
Additional benefits: flexible work arrangements, wellness account, Employee Share Purchase Plan (ESPP) matching contributions, Group RRSP with company matching, Dealer Pension Services Plan offerings, etc.

About the Role

We are looking for a Commercial Insurance Advisor to join our Commercial IBU Service team in New Brunswick. In this role, you’ll build trusted relationships with small‑business clients across New Brunswick, Nova Scotia, and Prince Edward Island, tailor insurance coverage to protect what matters most, and provide front‑line commercial insurance sales and customer service.

What You’ll Do

• Handle inbound calls from clients across New Brunswick, Nova Scotia, and Prince Edward Island, providing advice, offering solutions, and upselling and cross‑selling commercial insurance products.
• Provide front‑line commercial insurance sales, advise on insurance matters, conduct needs assessments, recommend solutions, answer inquiries, conduct care calls, and process renewals.
• Sell new policies/write new business to existing or new clients.
• Collaborate with the Sales team to prepare documentation for insurers, complete client applications, issue certificates, process changes, and review renewals.
• Contact underwriters and adjusters to discuss guidelines and policies.
• Keep current on underwriting rules and workflow processes, and actively participate in training initiatives.
• Process account receivable activities.
• Participate in community marketing initiatives and provide guidance and assistance as requested.

What You Bring

• New Brunswick General Insurance Agent Licence Level 1 (or willingness to study and pass provincially required exam).
• Strong customer service, sales, and/or call‑center experience. Preference for candidates with property & casualty insurance experience.
• Excellent customer service skills; customer‑focused and able to resolve conflicts effectively.
• Solid critical‑thinking skills and comfortable navigating ambiguity.
• Proven ability to manage multiple priorities successfully.
• Effective verbal and written communication skills.
• Accountable, goal‑oriented and proactive.
• Ability to work as part of a team and independently in a fast‑paced environment.

Benefits & Work Schedule

Work schedule: 35 hours a week, Monday to Friday, 8:30am‑4:30pm or 9:00am‑5:00pm.

Equal Opportunity Employer

BrokerLink is an equal‑opportunity employer. We are committed to providing an accessible environment. Accommodations are available on request. BrokerLink embraces our diversities and strives to create a welcoming workplace.