Inside Sales Specialist - Canada- Cranesmart Product

NOV is a global leader in engineered lifting and load monitoring solutions, delivering innovative technologies that improve safety, productivity, and operational performance across the construction, energy, marine, and industrial markets. NOV's Cranesmart branded products have built a strong reputation for providing industry-leading load indication, overload protection, and fleet management solutions that help customers operate safely and efficiently in demanding environments.

As the Cranesmart business continues to grow, we are seeking a dedicated Inside Sales Specialist to support the commercial team by managing customer orders, coordinating sales operations, and ensuring timely and accurate order fulfillment. This role will enable the outside sales team to focus on strategic customer engagement and business development while delivering an exceptional customer experience through efficient order management and cross-functional collaboration.

DUTIES & RESPONSIBILITIES

Organizational Role

The Inside Sales Specialist serves as a key member of the CraneSmart commercial team by providing comprehensive inside sales, order management, and customer support for CraneSmart products and services. This role is responsible for managing the complete order lifecycle, supporting outside sales through quotations and sales administration, coordinating with internal departments to ensure timely and accurate order fulfillment, and delivering an exceptional customer experience while enabling the outside sales team to focus on business development and strategic account growth.

Key Responsibilities

• Manage the complete customer order lifecycle, including order entry, tracking, shipment, and invoicing.

• Process customer orders accurately within ERP and CRM systems.

• Support the outside sales team by preparing quotations, proposals, pricing, and commercial documentation.

• Serve as the primary point of contact for customers regarding order status and related communications.

• Coordinate with Operations, Engineering, Supply Chain, Customer Service, and Finance to ensure timely and accurate order fulfillment.

• Maintain accurate opportunity, quotation, and order information within CRM systems.

• Review purchase orders, prepare acknowledgements, shipping documentation, and customer correspondence.

• Track open orders, communicate potential delays, and proactively resolve order-related issues.

• Support sales forecasting by maintaining accurate pipeline and order data.

• Assist with contract review and commercial compliance activities.

• Generate sales, order status, and performance reports for the commercial team.

• Support customer visits, trade shows, sales meetings, and continuous improvement initiatives to enhance sales processes and customer responsiveness.

• Promote compliance with NOV HSE policies and procedures.

Desirable Qualifications

• Associate's degree in Business, Marketing, or a related field, or equivalent experience.

• 3–5 years of experience in inside sales, sales support, customer service, or order management.

• Experience using ERP systems such as SAP, Oracle, Dynamics 365, or similar platforms and Dynamics 365 (or similar CRM systems)

• Strong organizational, communication, and problem-solving skills with exceptional attention to detail.

• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.

• Ability to manage multiple priorities in a fast-paced, customer-focused environment.

• Strong interpersonal skills with the ability to collaborate effectively across sales, operations, engineering, supply chain, finance, and customer service teams.

Preferred method of application and to view all opportunities visit:

NOV is an Equal Opportunity Employer and Prohibits Discrimination or Harassment of Any Kind : NOV is committed to the principle of equal employment opportunities for everyone and to providing employees with a work environment free of discrimination and harassment. National Oilwell Varco values inclusion and diversity; we encourage all qualified candidates to apply.

With over 40 different locations in Canada, and 35,000 people worldwide, NOV is proud to offer their employees competitive pay and excellent benefits, Employer retirement plan contributions, Health Spending account and employer paid premiums. We are also proud to provide on the job training, with potential for advancement within our organization and an Educational Assistance Program

NOV thanks all interested applicants, however only those selected for interview will be contacted.