Senior Backend Software Engineer (.NET + SQL)

Senior Backend Developer – Vancouver, Canada

We are seeking a highly skilled Senior Backend Developer to join our team in Vancouver, Canada. This role is pivotal to supporting and enhancing the CATI platform while addressing client‑driven change requests and improving system architecture.

Key Responsibilities

• Take ownership of backend development efforts to enhance and maintain the CATI platform, ensuring alignment with evolving product goals and client requirements.
• Lead initiatives to modernize system architecture and improve operational efficiency, such as redesigning legacy dialer integration or optimizing scheduling engine.
• Contribute to product‑focused solutions by addressing client change requests and developing new functionalities for the CATI platform.
• Collaborate with Cloud Ops and other teams to ensure smooth operation and competence‑building in CATI architecture.
• Actively contribute to system operations and improvements, including troubleshooting when necessary, collaborating with teams, and sharing knowledge to build collective expertise.
• Work independently while maintaining effective communication with international teams in varying time zones.
• Travel as needed to build closer collaboration with teams in Norway, Germany, Georgia, or other relevant locations.

Qualifications & Experience

• Extensive experience in backend development, with a strong emphasis on SQL and modern .NET.
• Experience with cloud architectures, microservices, and typical problems and solutions.
• Familiarity with DevOps practices and tools for deployment, monitoring, and alerting (Kubernetes, Docker, Prometheus, Grafana).
• Strong SQL skills – query optimization, reading execution plans, eliminating locks, efficient use of tools.
• Strong engineering skills – system design, clean and efficient code, responsible refactoring.
• Experience with Docker, Kubernetes, Azure, AWS and related technologies.
• Prior experience working in distributed teams.
• Ability to work independently with minimal supervision.
• Comfortable collaborating across time zones, including early or late hours as required.
• Ability to analyze and explain complex technical issues clearly.
• Experience mentoring and training less experienced team members (a plus).

Location & Travel

Based in Vancouver, Canada, within an existing Forsta engineering environment. Ability and willingness to travel internationally as needed for team collaboration and training.

Compensation & Benefits

The expected base salary for this position ranges from $120,000 to $150,000. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

EEO Statement

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and is committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, or disability.

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.