Resident Assistant (Houseperson) - Full Time

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Heritage Place, At Nature’s Door

Ideally located alongside the Dave Murray Downhill on Whistler Mountain, Fairmont Heritage Place, At Nature’s Door, Whistler is an exclusive residential community offering three and four bedroom homes with year round access to some of British Columbia’s most spectacular outdoor experiences. At Fairmont Heritage Place, Nature's Door, owners enjoy luxury amenities and the unparalleled service that only Fairmont can deliver.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Heritage Place, At Nature's Door, as our new Resident Assistant. Reporting to the Operations Supervisor, the Resident Assistant delivers exceptional service that enhances the ownership experience at Fairmont Heritage Place, At Nature’s Door.

• Provide professional, friendly, and engaging service to Owners, Guests and colleagues.
• Respond promptly to Owner and Guest requests, ensuring a high standard of service and follow-up.
• Assist the maintenance team with minor service and repair duties of homes and public areas.
• Maintain cleanliness of all public areas including the lodge, health club, change rooms, washrooms, and pool area.
• Maintain appropriate linen and supply inventory.
• [Winter] Assist with snow removal and ensure parking lots driveways and walkways are kept safe and clear of snow.
• Monitor home and supply inventories and assist with purchasing and inventory control.
• Provide transportation for Owners and Guests using a company vehicle as required.
• Comply with Fairmont Hotels & Resorts policies and procedures.

We are looking for a candidate with secured Sea to Sky area housing. Due to our slopeside location, access to a personal vehicle is recommended, as we are not located on a transit route. All applicants require current Canadian work authorisation and a BC Driver's License.

Full-time (40 hours/week): Friday to Tuesday with a mix of morning and evening shifts. Mid-October start date.

Qualifications

• Service focused behavior is essential.
• Ability to work well under pressure in a fast paced environment.
• Excellent communication skills and a professional presentation.
• Class 5 BC Driver's License in good standing.
• Previous experience in property maintenance, facilities, hospitality or a related trade is an asset.
• Physically able to lift up to 50lbs and work outdoors in all weather conditions.
• Comfortable using smartphones and tablets for work orders, inspections and communication.
• Ability to work effectively both independently and as part of a team while managing competing priorities.
• Highly responsible & reliable.
• Excellent attention to detail and a proactive approach to problem solving.

Additional Information

• Work-life balance with unparalleled access to the outdoors right outside the door.
• Incredible team culture with many engagement opportunities.
• Employee benefit card offering discounted rates in Accor worldwide.
• Learning & Development programs. Ie. First Aid, Pool Certification, etc.
• Opportunity to develop your talent and grow within your property and across the world!
• Stable year-round employment at one of Whistler’s premier residential properties.

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties , special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. All full-time staff and their families will also enjoy an excellent extended health and wellness package.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.