Senior Implementation Specialist, Payroll - HRTech

Sr. Implementation Specialist, Payroll

ADP is hiring a Sr. Implementation Specialist, Payroll. Your responsibilities include leading the payroll aspects of system setup and integration, ensuring quality implementation, training clients, and providing post‑go‑live support.

What you’ll do: Responsibilities

• Ensure quality implementation and setup of ADP’s WFN implementation methodology.
• Analyze, configure, and understand the client’s payroll requirements to properly set up the WFN environment.
• Conduct training, testing, and validation with the client before the first go‑live.
• Oversee various accounts from project initiation through all phases of the implementation.
• Manage project risks and escalations, resolving issues promptly.
• Follow up on open project‑related items and maintain project task milestones and due dates.
• Strive to achieve positive customer satisfaction outcomes.
• Collaborate with customers and team members to achieve desired project results.

To succeed in this role: Required Qualifications

• Post‑secondary education or related business experience.
• PCP certification (asset) or fundamental NPI courses.
• 2+ years of experience in payroll or a related field.
• Effective verbal and written communication skills.
• Proven experience working directly with clients.
• Exceptional client‑management and strong interpersonal abilities.
• Ability to work independently, be resourceful, and a strong team player.
• Proficiency in Excel.

Quebec candidates: French is required for Quebec‑based roles, and English is also required for global interactions.

Preferred Qualifications

• Skillful at organizing, scheduling, and leading effective meetings.
• Proficient at multitasking, probing, analyzing, and solving problems.
• Meticulous attention to detail with strong follow‑through.
• Excellent organizational, time‑management, and prioritization skills.

You’ll love working here because you can: Benefits

• Focus on mental health and well‑being with support for your well‑being.
• Join a company committed to giving back and positively impacting communities.
• Access ongoing training and development opportunities and a tuition reimbursement program.
• Create, innovate, and problem‑solve while shaping the future of work.
• Balance work and personal time with flexible integration into daily life.
• Expand your global network through ADP’s worldwide operations and Business Resource Groups.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, applicant merit, experience, ability, cooperation, and job performance.