Vehicle Inspection Manager

Who We Are
At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.Our Values
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.Relentless Curiosity. We seek to understand and improve our customers’ experience.Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.Fearless Ownership. We deliver what we promise and learn along the way.We’re Looking For
We are seeking a Vehicle Inspection Manager with experience in OPENLANE’s vehicle inspection processes to lead a team of skilled Vehicle Inspection Specialists (VIS) at our Vehicle Logistics Centre (VLC). The Vehicle Inspection Manager is directly responsible for ensuring highly accurate inspection results, enabling our customers to make educated decisions. This role is hands‑on, including quality control, process improvement, and performance management.You are
Data-Driven. You are focused on results and use data to identify opportunities to improve the overall performance of the inspection department.Accountable. You lead by example, fostering a culture of alignment, support, urgency for change, and results.Proactive. You take initiative to enhance the quality and efficiency of the Vehicle Inspection team.You will
Develop and maintain a thorough understanding of OPENLANE policies, processes, and procedures and the tools used in the conduct of vehicle inspections.Responsible for developing teams capable of delivering exceptional inspection services, in line with standard processes and performance targets established in consultation with the Sr VLC Operations Manager.Oversee the direct efforts to train, motivate, coach, counsel, and mentor VIS, performing real‑time coaching as needed.Leading by example, ensure standard process is consistently followed as VIS inspect vehicles for signs of wear, tear, neglect, damage, previous repair, or structural damage.Monitor inspection requests via the portal & established communication channels, ensuring vehicles are sale‑ready and that the department is adequately staffed to meet SLAs.Monitor trends, identifying repeat errors & arbitration, develop & implement action plans to reduce claim costs related to inspection errors.Keep current on technology updates, new releases, and product development in order to capture data accurately on a mobile device, work comfortably with software and technology.Grow talent - attract, engage, retain, and grow great people at OPENLANE.Engage Teams - create and sustain a high trust team culture that embraces and values people’s talents, diversity, and contributions to OPENLANE’s goals.Who You Will Work With
Reporting to the Senior VLC Operations Manager, this role will collaborate with VLC leadership, commercial and dealer sales team, and our shared services team on a daily basis.Must Haves
Bachelor’s degree or equivalent experience in business or related discipline required.Must possess aptitude for reporting and analyzing data (inventory, financial and operational in nature) accurately and quickly.3+ years’ experience supervising/managing a team.Must possess strong time management skills, attention to detail, with mastery of setting priorities and executing those priorities, for self and others.Must be qualified to operate a motor vehicle, possess a valid driver’s license with access to reliable transportation and be able to maintain a good driving record.Nice to Haves
Prior experience conducting vehicle inspections and working with AMS, VTrace, or other OPENLANE systems is an asset.Tech‑savvy, familiarity with Google Suite is an asset.Ability to drive both standard & automatic transmissions.What We Offer
Competitive payMedical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)Immediately vested 401K (US) or RRSP (Canada) with company matchPaid Vacation, Personal, and Sick TimePaid maternity and paternity leave (US)Employer-paid short‑term disability, long‑term disability, life insurance, and AD&D (US)Robust Employee Assistance ProgramEmployer paid Leap into Service Day to volunteerTuition Reimbursement for eligible programsOpportunities to expand your skill set and share your knowledge across a publicly traded, global organizationCompany culture of internal promotions, diverse career paths, and meaningful advancementCompensation Range of Annual Salary: $95,000.00 - $95,000.00 CAD (Depending on experience, skill set, qualifications, and other relevant factors.)Bonus Range Target Bonus Range: $14,250.00 - $14,250.00 CADOPENLANE makes wholesale easy so our customers can be more successful.Our end‑to‑end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions.We’re a technology company delivering next generation tools to accelerate and simplify remarketing.We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights.And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces.In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue.Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries.OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers.Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay.Together, the OPENLANE brands provide a complete remarketing solution for our customers.OPENLANE is an equal opportunity employer and a drug-free workplace.
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