Manager, Digital Product

Position Summary At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work. Did we catch your attention yet? If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...And have a ton of fun…. then please keep reading!Our Perks
Fantastic employee discount on all Samsung productsCompetitive SalaryEmployer paid Medical and Dental coverage from day oneGroup RRSP plan that helps you save for the futureFree on-site gym to get your sweat onSubsidized Cafeteria;
including free Starbucks coffee/latte machine4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotelyAccess of Samsung U for 24/7 online learningEmployee Referral program- we want great talent like you!Additional Well Being Days for better work life-balance!Position Summary: We are seeking a creative and talented Digital Product Manager with Mobile App & UX/UI design experience who will work across multiple teams to design, plan, implement, & continuously improve the end-to-end purchasing experiences that our customers encounter, solving current pain points and creating user journeys that our customers will love. This includes identifying and executing on both immediate and long-term improvements affecting different areas of the purchase experience through NPS review, competitive analysis, reviewing of current purchase journey, and monitoring upcoming trends. The Digital Product Manager will be responsible for driving the development of various digital products to market success, including our mobile app. They will oversee the entire lifecycle of these digital products from inception to launch. They will also be responsible for the overall vision of the product(s) and managing the role out of this vision into a successful launch. They act as a mediator between the consumers, global PMO, and the technical teams, communicating consumer needs and translating those needs into new product features for the team to design and prioritizing order of execution. This role is an expert in identifying new opportunities, continuously improving, and delivering the optimal end-to-end customer journey from both an eCommerce perspective and mobile app perspective.Role and Responsibilities Essential Duties and Responsibilities
Align key business strategies with meaningful customer experienceAlignment of mobile app, digital and omni capabilities work alongside, design and technology teams to develop new customer journeys, experiences and engagementDevelop roadmap, and own customer KPIs and ROICreate and manage the project schedule to launch the product from inception to launchConduct impact analysis to ensure a smooth launch and that all impacted members are aligned and informed of the upcoming changeHave clear understanding of all business processes & systems impacting the purchase process to support in impact analysis and requirements gathering (AEM, Hybris, NERP, etc.)Liaise between business and technical teams to ensure requirements and updates are clearly communicated on a regular basisTranslate business requirements into system needs with support from development teamIdentify, monitor, and manage risks that may impact your target launch dateMonitor and iterate digital products accordingly based on feedback;
translate the feedback into a meaningful plan of actionBuild relationships with key stakeholders (internal and external), presenting product feature vision, recommendations and continuously strive for best user experienceAdvocate for customer loyalty, engagement and features;
design mobile & UX/UI experiences that help customers achieve their goalsCreate scalable processes to continually monitor and optimize the customer experienceDevelop optimal customer experience on eCommerce platform & mobile app to maximize conversionConduct extensive market research and create realistic user stories for service optimizationTo keep track of product optimization and development, create new features, fix any technical issues working with appropriate teamsEnsure products are up to quality & accessibility standards, and monitor lifecycle of product to recognize when it’s time to updateWork cross-functionally with customer success, operations, sales, marketing and other teams across the organization to identify, prioritize, design and deliver best-in-class purchase experiencesUser experience strategy and apply to real worldReview NPS feedback to make immediate improvements to the purchase experienceLead development and analysis of eCommerce platform end-to-end customer journey, identifying key customer experience and gaps and pain pointsCollaborate with global mobile app & UX/UI teams to bring best practices to life that supports our local customers and overall business strategySupport on other design initiatives when the need arisesKey Deliverables
Research and analysisRequirements gathering, process mapping, and documentationOversee development, ensuring requirements and met and delivered on scheduleConfirming functionality of features is performing as expectedMonitoring and iterating features to continuously optimizeWireframes, proof-of-concept (POC), prototypes, mock-upsSkills and Qualifications Requirements
Education: Bachelor’s degree in Business/Marketing or related fieldKnowledge: Passion for leading-edge technology and ability to relate back to business solutionsCreativity with respect to idea generation, problem solving and solution implementationBuilding wireframes, mock-ups, and prototypes for collaboration and usability testingAbility to advocate for users first and effectively defend design choices/solutionsStrong analytical, negotiating and prioritization management skillsPassionate about building great products and solving customer and business problemsPurpose and results-driven while being adaptable and flexibleStrategic thinking/ business knowledge: natural business acumenStrong working knowledge of project and change management best practices, processes, and documentationForward thinking with the ability to see the big pictureHigh level of integrity and dependability with a strong sense of curiosity, urgency and results-orientedStrong MS office skills in Excel, Word, PowerPoint and proficiencyPossess exceptional organizational and attention to detail;
versatile in multi-taskingHighly developed communication & interpersonal skills, able to build relationships and interact comfortably with a wide range of levels in the organization: from senior executives to support staff within and outside of the companySelf-motivated and able to work with limited supervisionStrong analytical and planning skillsDemonstrated people management skillsMust be a team player with ability to work closely in matrix, global and fast paced organizationAutonomous and self-starter able to effectively self-manage prioritiesAbility to work independently, take initiative and use good judgmentAbility to travel overseasAble to work extended hours and weekends when requiredExperience
5+ years’ of digital product management experience, in mobile app & UX/UI technology (preferably in usability and customer-focused design)Experience launching new digital products and working with APIsExpertise in design thinking and human-centered design methodologiesExperience designing business tools/applications, research and testing methodologies is an assetMedallia or other customer NPS systems, & Digital Accessibility best practicesThe salary range for this role is expected to be between $93,000 to $128,000. Actual pay will be determined based on a number of factors and may vary depending on job-related knowledge, competencies, qualifications, relevant skills and experience. This posting is for a current job vacancy. The total rewards package for a Regular Full-Time employee may include savings matching (RRSP/TFSA/NRSP), extended health and dental benefits with spending accounts, wellness and well-being benefits, development opportunities, and other employee perks.Samsung is an equal employment opportunity employer.Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate.Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate.If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted. Please note that we reserve the right to remove or modify job postings at any time.Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (
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