Bilingual Dispatcher/Customer service representative

Location: Vaudreuil-Dorion, QC
Schedule: On-site | Sunday to Thursday, 9:00 AM – 6:00 PM (Non-flexible)

XTL Transport is looking for a bilingual Dispatcher to join our dynamic operations team. This role is key to ensuring the smooth coordination of cross-border and domestic deliveries. We're seeking a candidate who is proactive, detail-oriented, and experienced in managing transportation logistics.

Key Responsibilities

• Maintain constant communication with drivers via phone and internal chat
• Monitor and respond to operational emails in real-time
• Manage dispatch operations, including real-time assignment changes and system updates
• Coordinate and support cross-border shipments with a working understanding of ACE and ACI processes
• Create and manage cross-border documentation (ACE/ACI)
• Communicate clearly with drivers performing domestic deliveries
• Ensure compliance with driver Hours of Service regulations
• Support customers and internal teams with timely updates and issue resolution
• Utilize TMS software (experience with AS400 is an asset)
• Contribute to the development and adherence of operational procedures

Requirements

• Minimum 2 years of experience in dispatch or transport operations
• Fluency in French and English is mandatory 
• Proficiency with dispatch systems and comfort with learning new technologies
• Excellent typing speed and attention to detail
• Strong understanding of geography and transportation routes
• Ability to prioritize and handle pressure effectively
• Resourceful, independent, and highly organized

This is a full-time, permanent on-site position. If you’re passionate about transport logistics and want to join a professional, fast-paced environment—we will be happy to meet you!

* XTL is an equal opportunity employer that promotes diversity in the workplace. Every application is considered equally, regardless of whether it is submitted by a woman, a man, a member of a visible minority, an Indigenous person, or an individual with a disability. We welcome applications from all interested individuals. The masculine form is used solely to simplify the text.

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